Procedure for Online Payment of PLI/RPLI Premium by the Customer

Procedure for Online Payment of PLI/RPLI Premium by Three online methods without visiting Post Offices

STEP 1: Updation of Email ID and Mobile Number

Can be done by: (Please keep policy details like policy number, Sum Assured, Premium amount, handy)

• Visiting nearest Post Office
• Calling DoP Call Centre: 1800-266-6868

STEP 2: Generation of Customer ID

Visit PLI Customer Portal: https://pli.indiapost.gov.in

Select "Generate Customer ID" and fill:

• Policy Number
• Sum Assured
• Insured First Name
• Date of Birth
• Gender
• Mobile Number
• Email Address
• Submit → Customer ID and activation link sent via email (valid 72 hrs).

STEP 3: Registration

Click email link → Set password (8-32 chars with uppercase, lowercase, numbers, special chars).

Account activates after 24 hrs.

STEP 4: Login & Payment -Method 1

Login with Customer ID/password.

Also read :Correct GL Codes for accounting GST on PLI/RPLI

Navigate: Payments > Pay Premium.

Select policy → Choose installments → Confirm Payment.

PAY NOW → Select gateway (SBI/Other Banks/UPI/Cards).

Also read :Governing of PLI/RPLI Schemes under Post Office Regulations, 2024

Download receipt post-payment.

Procedure Through POSB Internet Banking

Requirement: POSB account with net banking.

Steps: Method 2

• Login to ebanking.indiapost.gov.in.
• General Services > Service Request > New Request.
• Select "Pay PLI/RPLI Renewal Premium".
• Enter policy number, installments, debit account → Submit.

Procedure Through IPPB App

Requirement: IPPB account.

Steps: Method 3

• Install IPPB app → Login with MPIN.
• My Services > Post Office Services > Postal Life Insurance.
• Pay Premium → Enter policy details → Confirm with MPIN.
• Download receipt.