NEFT Payment in Post Office: Charges, Process & Required Documents

Standard Operating Procedure (SOP) for NEFT (National Electronic Funds Transfer) transactions for Post Office Savings Bank (POSB) customers. 

Also read :Clarification on operation of Joint B Account in Post Offices

Download SOP On NEFT communicated via SB Order 08/2022

Key highlights include:

Introduction to NEFT

• NEFT is an RBI-operated payment system allowing fund transfers between bank accounts.
• POSB customers can send/receive funds via NEFT using their Post Office Savings Account.
• IFSC for POSB: IPOS0000DOP (uniform across all branches).

Charges and Limits

Counter Transactions:

• ₹1 to ₹10,000: ₹2.50 + GST
• ₹10,001 to ₹1 lakh: ₹5 + GST
• ₹1–2 lakhs: ₹15 + GST
• Above ₹2 lakhs: ₹25 + GST
• Online (eBanking/mBanking): No charges.

Transaction Limits:

Max per transaction: ₹15 lakhs (counter), ₹2 lakhs (online).

Daily limit: ₹10 lakhs (online).

Requirements for Customers

• Active POSB account.
• Submission of NEFT Mandate Form and either:

• Withdrawal slip (SB-7) or
• POSB cheque.

Process Flow (Counter Transaction)

• Customer submits the NEFT Mandate Form + SB-7/Cheque.
• Counter PA initiates the transaction via Finacle (HPORDM menu).
• Supervisor verifies the transaction, generating a 16-digit UTR (Unique Transaction Reference).

Grievance Mechanism

• Complaints can be lodged via: India Post customer care (1800 2666 868).
• Online portal (India Post Complaints).
• SAP-CRM at Post Offices.

Nodal Office

Payment Channels Division, Bengaluru handles operational support.

Email: postatm@indiapost.gov.in.

Mandatory Documents for NEFT Payment (Customer Perspective)

To initiate an NEFT transaction at a Post Office counter, the customer must provide:

NEFT/RTGS Mandate Form (Page 22):

• Filled with beneficiary details (name, account number, IFSC, etc.).
• Signed by the account holder.

• Withdrawal Slip (SB-7) or POSB Cheque:
• For debiting the remitter’s POSB account.

Passbook/Account Details:

• To verify the remitter’s POSB account.

Download Post Office NEFT Mandate Form

Note: For online NEFT (via eBanking/mBanking), no physical documents are needed, but registration is required.

Also read :Operational Post Offices in the Country

Key Takeaway: Customers must submit the mandate form + SB-7/cheque and ensure correct beneficiary details (IFSC, account number) to avoid transaction failures. Charges vary based on transaction amount and channel (counter/online).

Keywords:

• NEFT in Post Office
• Post Office NEFT payment
• POSB NEFT transfer
• NEFT charges in Post Office
• How to do NEFT in Post Office
• NEFT form for Post Office
• Post Office Savings Bank NEFT
• India Post NEFT facility
• NEFT limit in Post Office
• NEFT UTR number Post Office
• What documents are needed for NEFT in Post Office?
• How to transfer money via NEFT from Post Office?
• Post Office NEFT vs bank NEFT charges
• How to check NEFT status in Post Office?
• Can I do NEFT from Post Office Savings Account?