Implementation of Circle-wise Shifts for Work in PLI-CPC w.e.f 18/03/2025 - Directorate PLI F.No. PLI-56/2/2022-PLI-DOP dated 17/03/2025

F.No. PLI-56/2/2022-PLI-DOP Government of India

Ministry of Communications Department of Posts

Directorate of Postal Life Insurance New Delhi-110021

Dated: 17-03-2025

Sub: Implementation of Staggered Shifts for Workload Optimization

This is regarding the surge in processing of proposals and other service requests in PLI-CPCs, which has resulted in multiple sessions being created simultaneously. The increased workload is straining system performance and causing workflow congestion, particularly as efforts are being made to complete processing within the current month.

2. To address the issue, as per suggestion from PLI-IPPB, the competent authority has decided to implement staggered shift allocations as outlined in the attached 'Annexure'. This initiative aims to optimize work distribution, enhance efficiency, and balance the workload across Circles, especially during the peak business period.

3. It has been observed that a significant portion of the workload is being handled during standard office hours, leading to system congestion. To mitigate these challenges, staggered shifts for backend operations (work in CPCs) have been proposed w.e.f. 18.03.2025.

4. In view of the above, all Circles are requested to ensure strict implementation of the shift allocations to maintain seamless operations. Any operational challenges or feedback may be communicated for further refinement.

5.This issues with the approval of the competent authority

To

All Heads of Circles

(Mrinalini Srivastava)

Addl. General Manager (PLI)

Annexure
Circle	07:00 AM to 01:00 PM     Shift 1
GUJARAT
UTTARAKHAND
ASSAM
TELANGANA
MADHYA PRADESH
NORTH EAST
JAMMU AND KASHMIR
ANDHRA PRADESH
TAMIL NADU
RAJASTHAN
ODISHA