Policy Guidelines on Centralized Delivery of All Types of Postal articles including Speed Post, Registered, Parcel and ordinary articles by Delivery staff

India Post's Policy Guidelines on Centralized Postal Article Delivery

* The Department of Posts in India, aiming to improve efficiency and handle increasing mail volume (projected to reach 164 crore accountable documents and 46 crore parcels by 2028-29), is implementing centralized delivery services.

* This initiative involves establishing separate "Delivery Centres" (DCs) to handle the delivery of all postal articles, including Speed Post, registered mail, parcels, and ordinary mail, independent of existing post offices.

* The centralized model, mirroring successful courier practices, will leverage mechanized delivery (primarily two-wheelers) and technologies like route optimization and paperless delivery, enhancing efficiency and expanding delivery capacity (e.g., morning/evening and weekend services).

* The policy guidelines for establishing and operating these DCs, including model layouts, are provided to all Circles (regional postal divisions), with a March 31, 2025 deadline for initial implementation reports.

* Circles are instructed to identify suitable locations for DCs, considering existing buildings or vacant land, with the option of leasing space, to facilitate the transition to this modernized delivery system.

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No: 16-01/2024-D

Government of India Ministry of Communications 

Department of Posts

Mail Operations Division Dak Bhawan, New Delhi- 110 001

Dated: 17.02.2025

To

All Heads of Circle

Subject: Policy Guidelines on Centralized Delivery of All Types of Postal articles including Speed Post, Registered, Parcel and ordinary articles by Delivery staff - reg.

At present, India Post maintains network of ~19,500 delivery Post offices. India Post's delivery network is one of the largest and most extensive in the world, with a presence in every corner of the country. These delivery POS cater to the delivery of all types of articles i.e. Speed Post document, Registered Post, Parcels, ordinary mail, eMO, etc Nodal Delivery Centres (NDCs) in addition to these delivery POS have also been set up by the Department in selected areas for delivery of Parcels.

2. Advancement in mode of conveyance has enabled the shift of delivery personnel in the Courier Express Parcel (CEP) market from foot/cycle beat to mechanized means of delivery through 2-wheeler vehicle. Major courier players in the country has already adopted the practice of delivery of document and parcels through 2-wheelers. Besides, delivery of mail through 2-wheeler has also enabled the centralized delivery services by these courier players with delivery staff can cover a much larger area in comparison to the delivery through foot/cycle beat. 2.1 Centralized delivery services coupled with mechanized delivery & new functionalities such as route optimization, paperless delivery, etc. has brought enhanced efficiency as well as marked improvement in the delivery services offered by these courier players.

2.2. Department has issued guidelines during October, 2024 for mechanization of delivery beats and delivery staff are being reimbursed mileage charges for using their own 2-wheeler for delivery work. Mechanization of delivery services has also improved the efficiency of delivery staff with consideration reduction in travel time, travelled by delivery staff in the delivery beat. ~62% of delivery beats of the Department had already been mechanized.

2.3 As per the projections, accountable document volume of the Department is expected to grow to 164 Cr. by 2028-29 from existing 94 Cr. Besides, Parcel volume is expected to grow to 46 Cr. by 2028-29 from existing volume of 6.7 Cr. Accordingly, there is a need to revamp the existing delivery set-up so that the Department can handle the expanded volume of document & parcel.

3. In line with the delivery practices adopted by other courier players in the country, Department also needs to start centralized delivery services. Accordingly, it is proposed to set up centralized delivery services through setting up of "Delivery Centres" by consolidating the delivery areas of existing delivery POs. These Delivery Centres will be set up separately from existing Post offices so that Post office staff can fully concentrate on the counter operations. Delivery Centres (DCs) to be set up by the Department, will cater to the delivery of all types of postal articles i.e. Speed Post document, Registered Post, Parcels, ordinary mail, eMO, etc. 3.1 These Delivery Centres will help the Department in separation of backend delivery function from counter operations to provide for the improved monitoring as well as flexible delivery services as is the norm in the courier market. Further, separation of delivery from counter operations will also expand the delivery capacities of the Department through operationalization of 2 delivery sets i.e. morning/evening delivery from same delivery facility as well as offering delivery services on Sunday/Holiday.

4. Policy guidelines on centralized delivery of all types of postal articles including Speed Post, Registered, Parcel and ordinary articles through "Delivery Centres" is attached. Model layout as well as guidelines to design the layout for Delivery Centre is also attached.

5. Circles are requested to implement the Policy guidelines for centralized delivery of all types of articles on priority by identifying suitable space in existing buildings or available vacant land. Option of locating Delivery Centres in leased building may also be explored by the Circles.

6. An initial action taken report on the implementation of the Policy guidelines may be sent to the Postal Directorate by 31st March, 2025.

This issues with the approval of Secretary (Posts)

Encl. A/a

Copy to: CGM, Parcel Directorate, New Delhi - for kind information.

फिन (Dushyant Mudgal) DDG (Mail Operations)

Department of Posts has issued an Order vide OM No: 16-01/2024-D dated 17/02/2025 regarding Policy Guidelines on Centralized Delivery of All Types of Postal articles including Speed Post, Registered, Parcel and ordinary articles by Delivery staff for immediate effect