Overlooked Workload Components in the Establishment Review in Department of Posts

Overlooked Workload Components in the Establishment Review

The current review has disregarded several critical workload components, leading to a significant underestimation of the actual burden on staff. Key overlooked components include:

1. BO Workload Managed at SOs: The review has ignored the workload handled at SOs related to BO operations, such as account maintenance, transactions, and supervision.

2. Coefficient Factor for Computerization: The removal of the 45-minute coefficient factor due to computerization is flawed, as it doesn't account for network downtime, software glitches, and network slowness.

3. BO Supervision at SOs: The time and effort involved in supervising BO activities at SOs remain unclear and unquantified in the review.

4. High-Value Withdrawal Verification: The mandatory second verification at SOs for BO withdrawals exceeding Rs. 20,000 is a substantial workload not reflected in the review.

5. BO Article Delivery and Updation: The workload associated with delivering articles at BOs and updating them at SOs is overlooked.

6. IPPB Verification at SOs: The daily verification of IPPB transactions conducted at BOs is not considered.

7. Half Margin Verification Memos: Sending half-margin verification memos to SDHs for BO withdrawals over Rs. 10,000 adds to the workload.

8. Annual Interest Posting: The annual posting of interest for all SB and SSA accounts across all BOs during April is a massive undertaking not factored into the review.

9. Special Error Book Maintenance and Reporting: Maintaining the special error book, reporting it, and subsequent follow-up actions are additional duties.

10. Manual Registers and Forms: The maintenance of numerous manual registers and forms continues to be a time-consuming activity.

11. CRM Portal Management: Logging into the CRM portal and addressing customer complaints adds to the workload.

12. KYC Form Processing: Entering KYC details into the Karnataka Post portal and sending forms to HO is a significant task.

13. LB Clearance, PMA Updation, and Vishwakarma Toolkit Delivery: These tasks consume considerable time.

14. ePost Printing: Printing ePosts adds to the operational workload.

15. PB Issued Counter, BOs PA, and Supervisor Works: These responsibilities are not included in the portal's workload calculations.

16. AML Alert Verification: The verification of AML alerts is another task not considered.

17. Scheme Inquiries: Handling inquiries about various schemes adds to the workload.

18. Queue Maintenance by MTS: Managing queues adds to the responsibilities of MTS staff.

19. Time to Attend Google Meet: Time spent in mandatory meetings reduces time available for other tasks.

20. Indenting to PSD: The process of indenting to PSD adds to the workload.

21. Error Entry on Mails Work: Correcting errors related to mail work consumes staff time.

22. Handling of Non-Migrated Certificates and Accounts: Dealing with non-migrated items adds a specific workload.

23. Maintenance of INOP Register: Maintaining the INOP register is an additional task.

24. Attending Technical Issues by SA: Addressing technical issues takes time away from other duties.

25. Cross-Checking of Philately Stamps Stock: This verification process adds to the workload.

26. Cross-Checking of BD Products & Sale of BD Products through AT: Managing BD products and their sales through AT adds to the workload.

27. Printing of Passbooks (Non-Cash Transactions): Printing passbooks for non-cash transactions is an additional duty.

28. Mail/Email/WhatsApp Correspondence: Responding to mail, emails, and WhatsApp messages consumes significant time.

29. Swachh Bharat Activities: Cleanliness drives, hardware/electrical checks, and history sheet maintenance are additional responsibilities.

30. CIF Modification/Merger: These processes are incorrectly marked as nil in the portal.

31. Specific SB and DPB/FPB Related Works, Web Complaints, etc.: Handling web complaints, SB-44, SB-45, DPB, FPB, passbook register maintenance, error book maintenance, half-margin verifications, PR indexing are not adequately addressed in the establishment review.

32. IPPB Operations: IPPB operations are completely ignored.

33. Multiple Logins: Multiple logins of POS, Back Office, and Finacle are not auto-fetched in the EST portal, consuming more time in daily operations for both counter PA and supervisor.