Implementation Plan for Centralized Delivery Operations

Phase wise implementation program for Centralized Delivery Operations

Phase 1: Preparation and Planning (March - June 2025)

• This phase involves setting up Delivery Centres (DCs), managing workforce, and providing training and digital adoption.
• Set up DCs by identifying existing post offices to be merged, ensuring adequate space, and installing CCTV cameras and security systems.
• Conduct a survey of postmen to determine their transportation needs and provide leasing support and smartphone training as required.
• Finalize fuel reimbursement systems and hire or lease electric 2-wheelers for postmen without personal transport.
• Provide hands-on training on the Postman Mobile App (PMA), digital payments, and smartphone usage.

Phase 2: Pilot Implementation (July - September 2025)

• This phase involves piloting the centralized delivery operations in select cities.
• Select 3-5 metro and state capital cities for the initial rollout.
• Assign both manual and digital deliveries to postmen for comparison.
• Deploy help desks at DCs to handle postmen's complaints and track delivery performance via data analytics.
• Adjust route optimization settings based on real-time feedback.

Phase 3: Full Rollout and Optimization (October 2025 - March 2026)

• This phase involves expanding the centralized delivery operations nationwide.
• Roll out centralized delivery nationwide, prioritizing urban high-volume areas first.
• Set up additional DCs in rural areas with proper transport and tech support.
• Ensure electric 2-wheelers and charging points are operational in rural regions.
• Improve parcel locker and community drop-off systems to reduce door-to-door pressure.

Final Review Before Full Implementation

Before full implementation, ensure that:

• All DCs have been set up with required infrastructure.
• Fuel reimbursement and vehicle leasing programs are in place.
• All postmen have received smartphone training.
• IT support teams are available to assist postmen.
• Customer communication (SMS, WhatsApp updates) has started.
• Delivery operations are being monitored daily and adjusted as needed.