SAP Downtime on 26/01/2025

Respected Sir/Madam,

The competent authority has approved the following Downtime of SAP CRM, SAP OEP, SAP PTM applications on Sunday, 26th Jan 2025.

Reason:

A communication error between onboard administration and blade server which is part of Superdome 4 Npar has been detected which hosts following application servers. HP OEM has suggested performing Power cycle to rectify this issue for which application shutdown is required.

SAP ECC Apps 4 (BPECCAV4) - SAP ECP App Instances 50, 60,70

SAP CRM CI (BPCRMCV1) - SAP CRM CI Instance

SAP PTM CI (BPTMCIV1) - SAP PTM CI Instance

SAP PTM APP4 (BPTMAPV4) - SAP PTM App Instance 58, 60

SAP OER CI (BPOERCV1) - SAP OER CI Instance

SAP CRM APPS4 (BPCRMAV4) - SAP CRM App Instance 58, 60

SAP OER APP4 (BPOERAV4) - SAP OEP App Instance 60

Downtime Window: Sunday, 26th Jan 2025 10:00 AM to Sunday, 26th Jan 2025 5:00 PM

Business Impact: Being a National Holiday on Sunday, 26th Jan 2025, there will be minimum to negligible business impact. SAP CRM, SAP OEP and SAP PTM applications will not be accessible during the downtime window, i.e Complaint management, call center, track and trace, Retail and Bulk Booking, Bulk Customer Report and creation of schedule will be impacted.

It is requested to kindly inform all office/officers accordingly.

Thanks and Regards

Technology Branch

CEPT, Bengaluru