Revision of Business hours in Karnataka Circle

Revised Business Hours for Post Offices: Post Office Rules and Regulations 2024 in Department of Posts

• The Karnataka Circle Chief Postmaster General's office issued a notice (No. TECH/2-21/PO ACT 2023 dated 15.01.2025) revising business hours for post offices based on the Post Office Rules, 2024 and Regulations, 2024.
• Revised hours mandate a minimum of six hours for counter services (including booking, posting, and premium collection), money remittances, and savings bank transactions on normal weekdays, with branch offices operating for a maximum of five hours.
• Divisions have the authority to adjust timings based on local needs, public demand, and item delivery schedules, potentially extending hours or offering services on non-working days to accommodate public convenience and workload.
• The notice encourages exploring the option of evening post office hours to attract younger customers, suggesting a potential shift from standard operating times in suitable locations.

https://www.potoolsblog.in/2025/01/revision-of-business-hours-in-karnataka.html

Tech/2-21/POAct2023

भारत सरकार Government of India

 संचार मंत्रालय Ministry of Communication

मुख्य पोस्टमास्टर जनरल कार्यालय olo Chief Postmaster General

Karnataka Circle/ Bengaluru 560 001

080-22392551, 22392543 tech.ka@indiapost.gov.in

To,

1. The Postmaster General, BG Region, Bengaluru-560001 
2. The Postmaster General, SK Region, Bengaluru-560001
3. The Postmaster General, NK Region, Dharwad-580001
4. The General Manager (PA&F), Karnataka Circle, Bengaluru-560001
5. The Chief General Manager, CEPT, Bengaluru- 560 001
6. The Director, Postal Training Centre, Mysuru-570010
7. The Director, CEPT Mysuru- 570010
8. The Senior Architect (P), R.T.Nagar HO Building, Bengaluru-560032
9. The SE (CIVIL), PCC, Basavanagudi HO Building, Bengaluru-560004
10. The SE (Electrical),PEC, Basavanagudi HO Building, Bengaluru-560004

No. TECH/2-21/PO ACT 2023 dated at Beng-01, the 15.01.2025

Sub: Revised Business hours as per The Post Office Rules, 2024 (Rules) and "The Post Office Regulations, 2024"

Ref: No. CG-DL-E-17122024-259461 dated 16.12.2024

This is regarding revision of Business Hours as per Post Office Rules 2024 and Post Office Regulations 2024.

1. Business hours.- (1) The business hours in a post office, during which business is transacted with the public be as under on normal weekdays including Saturday, which are not holidays for the Post Office or the Government holidays.

Business Hours

S. No. Work

1 For references and enquiries  -During the entire working hours of the office

2 Counter services including booking and posting of items, premium collection of insurance premiums

-Six hours

3 Money remittance- Electronic Money Order, Indian Postal Order etc.    -Six hours

4. Savings Bank    Six hours

2. Branch post offices shall be kept open for a maximum period of five hours in a day.

Divisions may Specify the period of each of the post offices under their jurisdiction, during which business is transacted with the public or customer and the time at which items are delivered and dispatched, keeping in view, the maximum working hours, business hours, local convenience and the arrival and departure timings of the items and working of the post office counters. The duration for counter transactions have been fixed for around 6 hours. The timings of the post offices may be specified as per the requirements in the division by the Divisional Head or Region concerned.

3. Divisions may, if it is necessary or expedient to meet the requirement of the public, or in any special circumstances, specify-

i. the business hours and the days other than the working days including Sundays and holidays, during which the post offices shall be opened for business;

ii. the kind of transactions available during such business hours; and

the maximum number of items that may be tendered for booking during business hours to meet the rush of work in a post office and to ensure the equitable availability of facilities to the public.

4. Evening post office was one step to attract youngsters for transacting in post offices. Regions are requested to explore such post offices where change from the routine timings will be conducive.

This is for information and necessary action please.

Digitally signed by

TANKASALA RAMA SUDHAKARA RAO Date: 15-01-2025 12:52:16

Copy to:

All officers/ officials of Circle Office, Karnataka Circle - 560001 for kind information and necessary action.

Tags:

Revised Business Hours, Post Office Rules 2024, Post Office Regulations 2024, India Post, Postal Department,- Business Hours, Counter Services, Savings Bank, Branch Post Offices

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