| Sr. No. | Error Message thrown in Finacle | Solution |
| 1 | No_PID_File_In_Upload_DIR | Retry |
| 2 | Please select Mantra Device | Issue is resolved for existing MANTRA device. Kindly ensure that cookies and cache are cleared properly. Kindly ensure that "Preserve Favourites Web site data" in Delete browsing history optin is unchecked while clearing cookies and cache |
| 3 | Error message from Device is Invalid value for Env | Issue is resolved for existing MANTRA device. Kindly ensure that cookies and cache are cleared properly. Kindly ensure that "Preserve Favourites Web site data" in Delete browsing history optin is unchecked while clearing cookies and cache |
| 4 | Runtime error has occurred | Issue was fixed on 06/01/2025 1100 hrs. Kindly ensure that cookies and cache are cleared properly. Kindly ensure that "Preserve Favourites Web site data" in Delete browsing history option is unchecked while clearing cookies and cache |
| 5 | Something went wrong: Applet loaded successfully | Local browser Biometrtic configuration issue |
| 6 | Something went wrong: Applet coreapplet started | Local browser Biometrtic configuration issue |
| 7 | KYC risk category could not be fetched from CRM | Issue identified. This issue is only for few customers for whom address details are fetched incorrectly from UIDAI. Data fix is being given for affected accounts Once data fix is given, account opening and other txns would be possible |
| 8 | error description not found. Check the specification | Local browser Biometrtic configuration issue |
| 9 | Error Message from Device is System is still checking status, please try after sometime. Meanwhile if you have not connected device then please connect it. | Sir first connect the device. Clear cache. Then login into Finacle. And then try. If you connect the device after login to Finacle, this error will come till the detection of device. If it is mantra device you will get an alert, Framework is ready to use. Then you can proceed for transaction. |
| 10 | Mantra MFS100 AVDM: Error 401 (key is not valid) | Device driver installation/configuraiton issue. |
| 11 | Error message from Device Capture timed out | Place biometric within specified time correctly |
| 12 | Error message from Device is==> Device Firmware is out of Date. Please verify. | PI instal proper device and ensure that device lience is not expired |
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