Implementation of eKYC - Biometric Devices Installation in Post Offices

Madam / Sir,

This is in connection with the roll-out of eKYC pan India on 06.01.2025.

b). It is informed that only two makes of biometric devices viz. STARTEK and MANTRA will be compatible for biometric authentication related to eKYC operations in Finacle.

c). For the purpose of installation of devices, device drivers along with configuration settings for STARTEK and MANTRA biometric devices are uploaded in below said SFTP path accessible through

FileZilla application.

Host ID: 172.18.68.101

User Name: CBSDMFTP

Password: CBSDMFTP

Fwd: Implementation of eKYC - Biometric Devices installation

Remote site path: /CBSDM/incoming/Production/EKYC-DEVICE-DRIVERS

d). Device driver contains RD Services and Support files. Both need to be installed. Device configuration setting pdf is also available in same folder.

e). In addition, the following points may also be noted.

1. 2. MANTRA devices support only in MS Windows 10 and above.

3.While installing MANTRA device, internet connection is required for online driver 

POS should ensure that Finacle Production URLs are added in Trusted sites or Local Intranet if any error is thrown.

f). Further, it is requested that the biometric devices with driver and support files are installed in the post offices' systems and kept ready for eKYC roll-out.

Reference: Compatible Devices for eKYC in Post Offices