Construction of Integrated Hubs for Parcel and Document Processing - Postal Directorate Instruction dated 20/01/2025

No. 17-02/2024-PD Government of India Ministry of Communications

Department of Posts Parcel Directorate

Malcha Marg Post Office Complex, Chanakyapuri, 

New Delhi-110021 

Dated 20 January 2025

To

All Heads of Circles

Subject: Construction of Integrated Hubs for Parcel and Document Processing 

Kind reference is invited to the VC meeting chaired by Secretary (Posts) on 17.01.2025, wherein Parcel Directorate laid out strategy for expanding parcel operations and achieving a revenue target of $7298 crore, as envisaged by the Hon'ble MoC.

2. The growing e-commerce sector, coupled with our enhanced network and partnerships with major logistics players, has opened up immense opportunities for the Department. It requires robust infrastructure to accommodate the projected growth in parcel volumes.

3.

The volume of parcels handled by the current network is expected to increase tenfold over the next five years. This scale of growth necessitates the development of state-of-the-art integrated hubs with sufficient processing capacity and advanced facilities. The infrastructure must be capable of supporting the anticipated surge in traffic while ensuring smooth operations and efficient handling. An overview of the tentative volumes to be handled by the current network of 190 Parcel Hubs in 2028- 29 is enclosed at Annexure -1. Volume of documents is also likely to be increased by 1.7 times of the current volume of documents.

4.

As earlier communicated to the circles, mail and parcel operational facilities i.e., TMOS, Mail Agencies, Parcel Hub, NSH, Ordinary Mail Offices are to be co-located in the same building. Related supportive/administrative offices i.e., HRO/SRO/DBOS / Divisional / Sub Divisional Head Offices may be a part of that building depending on the availability of the space and as per the operational needs and justification.

5.

Based on operational needs, it is essential to have adequate space depending on the traffic volume for smooth handling of document and parcels. A list of shortlisted cities for setting up of these integrated projects along with the area required for operations is enclosed at Annexure-2.

6. It is important to note that the shortlisted cities for these integrated hubs have been selected based on traffic patterns, growth potential, having lesser space for operations, current location and operational feasibility.

7. Details of land availability provided by the Circles to this office may be reviewed once based on the discussion held in the meeting referred above and the following points may also be checked before final selection of the proposed locations:

8.

i. Identify suitable land that can accommodate the proposed facilities ensuring that these sites are operationally well connected to key highways, expressways, rail networks etc.

ii. Verification of ownership- Clear land title of the identified land in Department's name to avoid delays or any disputes in future.

iii. Review the feasibility of the proposed locations, considering factors such as connectivity, proximity to parcel origin sources, and operational efficiency.

Circles are requested to prioritize this initiative and ensure that the necessary groundwork is completed smoothly and within stipulated timelines. Any observations or feedback on the shortlisted locations must be shared with the Parcel Directorate immediately. Remaining circles may also take a review of the area available with the existing facilities and share the projects to be taken up if any with the relevant details. Details of land availability, ownership, and other relevant information should also be furnished in the spreadsheet link shared with this email

9.This initiative is a significant step toward transforming the Department's parcel and mail operations and achieving its revenue and service goals. Proactive support in identifying suitable land and providing timely feedback will be critical for the success of this project.

This issues with the approval of the competent authority.

(Annu Paul)

Additional General Manager Parcel Directorate

Annexure