Resolving COD Article Delivery Issues

Issue: COD Articles Delivered as Normal Articles

Some Branch Office (BO) users may inadvertently deliver Cash-on-Delivery (COD) articles as normal articles. This mistake can cause COD amounts to go unrecorded in the Wallet and SAP DTR.

Resolution Steps

To resolve this issue, follow these steps:

1. Invoke ZARTDATA T-Code: Access the ZARTDATA transaction code.

2. Select DARPAN: Choose the DARPAN option.

3. Enter COD Amount: Input the COD amount.

4. Execute Command: Execute the command or press the F8 button.

5. Verify COD Article Details: Check the COD article details. If "Posting required" is indicated, click "Yes".

6. Confirm and Generate Financial Documents: Upon confirmation, financial documents will be generated, and the transaction will be reflected in the DTR for the current date.