Procedure for Issuing Cheque to Account Holder for ECS failure transaction in Post Offices

Procedure to handle ECS failure transactions in Post Offices

We have an RD account that has matured, but the ECS closure transaction failed. As a result, the maturity amount has been returned to our office account. Could you please share the Standard Operating Procedure (SOP) for issuing a cheque to the account holder for payment of the RD closure amount?

Once ECS transaction is failed, the amount reverted to Office Account 0098 which means

SOLID + 0098

Step1 in Finacle

Entry to be made in the Finacle Application

Invoke CXFER

Enter Debit Account as SOLID+0098

Credit Account as SOLID+0340

Step2 in SAP - Liability creation

Create Liability for failure ECS Transaction:

• Invoke F-02
• 40- Postmaster GL
• 11- one time PBS Customer ID of concerned Circle

Step3 in SAP - Issue Cheque

• Invoke F-58 in SAP Module
• Enter Payment Document Number i.e Liability Document 
• Issue Cheque