Notes for Inward Clearing RTB

Dear Sir,

The list of ’s RTB cheques is enclosed, It is requested to RTB HO to attend the RTB cheques for early clearance of cheques and to avoid customer complaints.

Please check Inward Item detail report for RTB Cheques with Dash board.

In case any difference kindly click the corresponding Tab in Maker or Checker as per Item status in Inward Item detail report like Manual Sign Verification, Account Entry, High Value Verification, Reject reverification and attend the RTB cheques.

As a Part of EOY Activities accounts having high value balances are marked as frozen automatically.

As per CTS Guidliness, all these accounts are marked as rejection. In order to avoid rejection of cheque, the cheques are refered to Cheques to RTB. Concerned branches are requested to look into guniness and unfreeze and attend the same to avoid delay in clearing or wrong return of cheques.

The accounts are frozen due to silent account should be returned with reason “88-Other reasons -Dormant account”.

The Cheque date and accout number data entry are done by our vendor in CTS Application. Hence, in case of any difference is encountered in account number and Cheque date in CTS Application with that of the cheque image please change the account number or Cheque date and do the technical validation as same is available in account entry.

Please make sure to return or accept the cheque with correct account number to avoid customer complaints.

In case, if it is not editable (i.e., in manual signature verification) kindly intimate the same vide email ctsnodalchgpo.tn@indiapost.gov.in so that the same will be escalated and cheque will be made available in account entry. Please don’t return the cheque with reason 52-No such account, 54-Title of account wrong/ incomplete or 88-Others.

For RTB CBS Cheques, RTB should do the technical validations only, The financial validation is handled by nodal office.RTB should not to return the cheque with reason “01- Insufficiant fund” for CBS Cheques as it is automated process in Finacle.This is not applicable for Non CBS Cheques.

For RTB CBS Cheqeus with 9 digit account number please send a separate email to ctsnodalchgpo.tn@indiapost.gov.in incase of accepting the cheque in Techinical validation at RTB.

In case of reversal of charges or short or excess claim in POSB Inward RTB CBS Cheques, kindly obtain the permission from divisonal head and forward the same to ctsnodalchgpo.tn@indiapost.gov.in and respective GRID email ID (Northctsnorthgrid.dl@indiapost.gov.in, South- ctssouthgrid.tn@indiapost.gov.in Westctswestgrid.mh@indiapost.gov.in ) to settle the reversal of charges or short or excess claim in POSB Inward RTB CBS Cheques.

Kindly ensure that return remarks are marked correctly, as customers should not be penalised unnecessarily as responsibility for marking returns lies with RTB office only.

It is requested not to use 88-Other Reason Remarks without getting confirmation from Chennai GPO. If any SOL Marks such remarks without consent of GPO, responsibility for marking returns lies with RTB office only

This is regarding attending of RTB Cheques by the post offices. As many offices are still facing issues with dealing RTB Cheques, kindly find below the various scenario of RTB and solution for the clearing the same.

The Various scenario of RTB is listed hereunder:-

1	Non CBS Account Numbers (both Non CBS office or Old account number)	Refer to Branch() - Account Entry
2	Valid CBS account but cheque number not linked to that account	Refer to Branch() - Account Entry
3	Valid account but invalid scheme for Inward operations like SBGEN	Refer to Branch() - Account Entry
4	Paper to Follow (P2F) Cheques	Refer to Branch() - Account Entry
5	Cheque status - Passed	Refer to Branch() - Account Entry
6	Cheques For which signature not found in Finacle	Refer to Branch() - Manual Sign Verification

The remarks in RTB Account Entry and the solution is given hereunder:-

1	Non CBS Account Numbers (both Non CBS office or Old account number)	Refer to Branch() - Account Entry
2	Valid CBS account but cheque number not linked to that account	Refer to Branch() - Account Entry
3	Valid account but invalid scheme for Inward operations like SBGEN	Refer to Branch() - Account Entry
4	Paper to Follow (P2F) Cheques	Refer to Branch() - Account Entry
5	Cheque status - Passed	Refer to Branch() - Account Entry
6	Cheques For which signature not found in Finacle	Refer to Branch() - Manual Sign Verification

Once RTB Account Entry is cleared, the RTB PAs should clear the same in Manual Sign Verification.

If a RTB PA rejects the cheque with some remark, the same will be available in Reject Reverification of Checker Login(usually starts withC) of the concerned branch.

If an RTB PA accepts a cheque which is amounting more than Rs.50,000/- the same has to be accepted by Checker in High Value Verification of the concerned Branch.

During Dept holidays all RTB Cheques will be force marked and rejected with reason 84 Connectivity failure. In case any customer approaches for refund of amount deducted, Post Master need to provide the copy of RBI Circular wherein it has been mentioned that cheques with Remark Connectivity Failure need to be represented without any additional charges.

Kindly be informed that all these duties should be attend by RTB PA before 11.30 AM everyday as Chennai GPO will force mark all unattended Cheques as on 12.00 Noon everyday with remark 84- Connectivity Failure.

In case of complaints due to non-attending of RTB Cheques on time, the same has to be dealt only by the Postmaster Concerned.

In case of return of Cheques Kindly return the Cheque with proper remarks to avoid public complaints.

Kindly ensure that return remarks are marked correctly, as customers should not be penalised unnecessarily as responsibility for marking returns lies with RTB office only.

It is requested not to use 88-Other Reason Remarks without getting confirmation from Chennai GPO. If any SOL Marks such remarks without consent of GPO, responsibility for marking returns lies with RTB office only

Kindly adhere to the above said instructions strictly to avoid public complaints and smooth functioning of work.

Note:

As per CBS manual 14(1)(a) Note 2 - The account number on cheques should be written by a rubber stamp before a cheque book is issued to a depositor. The rubber stamp should have changeable (rotation type) digits so that one Post Office will require only one rubber stamp. This procedure should be adopted in post offices where considered feasible and necessary by Head of

the Circle. In other Post Offices, the Supervisor should ensure that account number is written on all the cheques before delivery of cheque book..Kindly ensure the same to avoid customer complaints and returning of cheques.

Regards,

CTS Clearing Branch Chennai GPO