Revised penalties imposed on Post Office Aadhaar Centres by UIDAI

आईन्द्री अनुराग
सदस्य (प्रचालन) डाक सेवा बोर्ड
Aindri Anurag Member (Operations) Postal Services Board
भारतीय डाक
India Rat
Dear CPMG,
Azadi Ka Amrit Mahotsav
सत्यमेव जयते
भारत सरकार
संचार मंत्रालय डाक विभाग
डाक भवन, नई दिल्ली 110001
-

Government of India

Ministry of Communications Department of Posts

Dak Bhawan, New Delhi - 110 001

D.O.No. 36-15/2017-BDMD(Pt V) Voll

15th May, 2023

This is regarding penalties imposed on Post Office Aadhaar Centers by UIDAI for the errors by the Operators while doing Aadhaar transactions. Please refer to BD Directorate's letter no. 36-15/2017-BD&MD (pt V) Voll dated 24.04.2023 on the matter vide which revised policy of UIDAI on penalties to the registrars was shared.

2. It is clear from the revised UIDAI policy (Attached as Annexure 'A') that the amount as penalties deducted per error is very high. In December-2022, the total revenue earned by DOP was Rs. 3.84 Cr and penalty imposed by UIDAI was Rs. 85.56 Lakhs which is 22% of the total revenue earned. Such huge penalty is a cause of concern. To avoid such penalties, it should be ensured that there is no error while doing Aadhaar transactions.

3. Looking at the revised rate of penalties (Annexure A), it can be observed that most of the penalties such as Demographic error, Document error etc. can be avoided by the general alertness and awareness of the Operators working at Aadhaar Centers.

4. With a view to avoid loss of revenue to the Department, I would like to share few suggestions that may help reduction of penalties:

5.a. Workshops may be organized at DO/RO/CO level for the staff working at Aadhaar Centers to ensure that the staff is careful while doing Aadhaar transactions especially in areas that attract major penalties.

b. Regular re-fresher training may be organized in co-ordination with RO UIDAI to avoid possibilities of error caused due to ignorance and carelessness of the Operator/Supervisor. Further, training should also be provided to the staff including GDS staff to work as substitute operators so that issue of Operator unavailability is resolved, and more substitutes are available to carry out Aadhaar transaction at Post Offices.

Please monitor Aadhaar performance rigorously to ensure proper utilisation of all kits with a view to increasing transactions and minimising imposition of penalties.

With regards,

Encl: As above.

CPMSG of All Circles

: +91-11-23096080 : memberom@indiapost.gov.in

Yours sincerely.

(Aindri Anurag

Criteria	Penalty as per new policy
Gross violation of the stipulated guidelines with potential intent of fraud-tampering of UIDAI's software (BYPASS of operator/supervisor Biometrics)	Rs 100,000 Per machine
Gross violation of the stipulated guidelines with potential intent of fraud- I. Overcharging resident for UIDAI services/involved in corrupt practices. II. For running unauthorized enrolment centre found during inspections III. Found involved in corrupt practices based on the outbound dialler survey	Rs 50,000 Per incident
Biometric Error I (BE-I) I. Full finger prints or full iris incorrectly recorded as missing II. Photo of photo with in a Biometric exception III. Exception photo of a different person IV. Exception photo of an object	Rs. 50,000/- per packet
Photo of photo (POP) I. When a photo is of other photograph /or Non-Human	Rs. 50,000/- per packet
Document Error (DOE I) I. Fraudulent document II. Missing document	Rs 10,000 Per packet
Use of unparliamentarily language/abusive language in residents demographics	Rs 1000 Per packet
Document Error (DOE II) I. Poor quality document II. Invalid document III. Demographic data mismatch	Rs. 1000/- per packet
Biometric Error II (BE-II) I. Bad quality photo in exception photo II. Exception not visible in exception photo	Rs. 1000/- per packet
Biometric Error III (BE-III) I. Photo not as per guidelines	Rs. 1000/- per packet
Demographic Error (DE) 1. Gender/Photomismatch II. Age/Photo mismatch III. Error in Name/incomplete Address IV. Relationship mismatch	Rs. 1000/- per packet