Constitution of Expert Committee for Business Process Re-engineering for PLI/RPLI Services | DoPLI dated 15/10/2024

F.No.PLI-41/1/2024-PLI-DOP

Government of India

Ministry of Communications Department of Posts

Directorate of Postal Life Insurance

New Delhi-110021

Dated:15/10/2024

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Subject: Constitution of Expert Committee for Business Process Re-engineering for PLI/RPLI Services.

As per approval of the competent authority with respect to above cited subject, an expert Committee comprising following members is hereby notified for examination of all the processes related to PLI/RPLI with objective to ensure Business Process Re-engineering.

2.Chairperson: Ms. Mrinalini Srivastava, Addl. GM(O), PLI Dte

Convener: Sh. Ravindra Kumar, DDM-III, PLI Dte

Members of the Committee:
Sh. Sunil Kumar, DPS (HQ) Delhi Circle
Sh. Prateek, DPS (HQ), J&K Circle
Sh. Jitin Bansal, Director of Accounts (Postal), Punjab Circle Sh. Abhishek Choubey, ASP MP Circle
Sh. Shriram, PLI IPPB
Sh. Rohit Sahu, AO (Accounts), Postal Directorate
Smt. Moumita Sengupta, AAO, PLI Directorate Sh. Yogendra Sahu, SPOC, Chhattisgarh Circle
Sh. Nitesh Jha, DO (PLI) Delhi Circle
Sh. Venkat Arjun, SPOC, Andhra Pradesh Circle Sh. Dhananjay, SPOC, Karnataka Circle
Reference Assistance:

Sh. Amit Kumar, ASP (Business), PLI Dte Sh. 

Deepak Tripathi, IP (Ops.), PLI Dte Sh. 

Praveen Kumar, IP (Tech), PLI Die

Scope & Mandate of the Committee: The Committee's primary mandate will be to review the existing business and operational processes of PLI/RPLI with the objective to remove as many operational stages to ensure prompt and improved service to customers. The Committee will focus on the following aspects.

i.To review the current workflow (As Is) by presenting it in a flow chart format. 

ii. Examining the best practices and technology usage in the Insurance Industry.

iii.Proposing optimized operational and business processes (To Be), illustrated with a flow chart.

iv. Suggesting changes to the Standard Operating Procedures (SOPs) and POLI Rules-2011

3.Objectives of BPR Committee:

i.Simplified and Streamlined Business Processes: To simplify workflows by identifying and eliminating redundant steps and overly complex procedures.

ii. Increased Efficiency: To enhance process efficiency by eliminating redundant operations and introducing best practices for optimal resource utilization.

iii. Enhanced Customer Service: To align business processes and operations with online services proposed in I.T Project 2.0

4. Greater Flexibility: To make the operational processes more adaptable to digital transformation and responsive to evolving customer needs and business requirements.

Improved Understanding of Business Purpose and Operations: To ensure all stakeholders have a clear comprehension of the business goals, operational structure, and service delivery model.

Time schedule for submission of Report: The above Committee will submit a report covering all above aspects within the definite timeframe of one month.

(Ravindra Kumar) DDM-III,PLI Directorate

Copy to:

(i) CPMSG, (Karnataka, Chhattisgarh, Andhra Pradesh, Madhya Pradesh, Punjab,

Delhi, J&K Circles)

(ii) DDG (PAF), Postal Directorate

(iii) DAP (Punjab)

(iv) Sr.PPS/PPS to GM (B&I), GM(Finance)/GM (Operations) for information. 

(v) All concerned officers/officials