F. No. 01-01/2020- PD
Government of India
Ministry of Communications Department of Posts Parcel Directorate
All CPMSG
***
Malcha Marg Post Office Complex Chanakyapuri, New Delhi-110021 Dated: 07 March, 2022
Sub: Adhoc Establishment Norms for Parcel Hubs, Nodal Delivery Center & Transhipment Centers - reg.
This is regarding fixing of establishment norms of Parcel Hubs as well as Nodal Delivery Centers (NDC). To streamline processes in Booking Post Offices, BNPLs, Parcel Hubs and Nodal Delivery Centers, Parcel Operations Manual was shared with the Circles to process the parcels as per the processes defined under PNOP.
2. This Directorate is receiving a number of references from the circles seeking fresh establishment norms for Parcel Hubs, Nodal Delivery Centers & Transshipment Centers. Matter has already been taken up by Parcel Directorate with the Work Study Division of Postal Directorate for conducting a work study and circulating fresh establishment norms for Parcel Hubs, NDCs & Transshipment Centers.
3. In view of the above, it is requested that till the time establishment norms are circulated by PO Division of the Postal Directorate to the circles, ad- hoc establishment norms mentioned in the Parcel Operations Manual and circulated by Establishment Division vide office letter number 25-11/2019-PE- I/WS dated 24.05.2019 may be referred to. Ad-hoc norms of Parcel Hub and Nodal Delivery Centers mentioned in the Parcel Operations Manual are attached as Annexure.
Enclosure: As above.
Apy
Ajay Kumar Roy Chief General Manager Parcel Directorate
Copy to:- DDG Postal Operations for information and arranging a work study for the operations done at Parcel Hubs, Nodal Delivery Centers & Transshipment Centers and circulation of fresh establishment norms to the circles.
| S.No. | Activity | Norm |
| 1. | Bag receipt scan | 15 seconds per bag |
| 2. | Bag Opening (only bag opening & receipt scan) | 350 parcels/ per hour |
| 3. | Bag opening (Bag opening, Parcel receipt scan & Primary sorting activity at Bag opening table) | 250 Parcels/ per hour |
| 4. | Weighment of parcels (SWS) | 6 parcels/ minute |
| 5. | Primary Sorting of Parcels | 700 parcels/ hour |
| 6. | Secondary sorting of parcels and bagging in Direct sort | 250 parcels/ hour |
| 7. | Sorting of bags for post sort staging | 360 bags/ hour. |
| 8. | Secondary sorting of parcels and bagging in mixed sort | 150 parcels/ hour |
| 9. | Parcel bag dispatch scan | 15 seconds per bag |
| 10 | Parcel feeding on automated sorter | 1200 parcels per hour |
NODAL DELIVERY NORMS
| S.No. | Activity | Norm |
| 1. | Bag receipt scan | 15 seconds per bag |
| 2. | Bag Opening, Parcel Scanning and sector sorting - 250 Parcels per hour | 250 Parcels per hour |
| 3. | Parcel exception handling | 10 seconds per parcel |
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