Creation of Customer and Bulk Addressee / Payee in SAP

Who is bulk addressee or Bulk payee in Post Office?

Customers who receive a large volume of mail on a daily basis or at regular intervals will be considered Bulk Addressees. A separate customer ID will be created in the SAP CRM and ECP module to facilitate the efficient delivery of all types of mail to them in a single transaction, without hassle. The Bulk Addressee feature streamlines delivery through the Postman/DPMS module, managed by counter PAs/Supervisors, and enables easy returns processing in a single step. This option is commonly used for Sub Divisional Heads, Divisional Heads, Regional Heads, Branch Offices, AO, DPA, etc., or for customers who submit a request letter approved by SPOs. 

Bulk Payees, who receive payments from various locations on a daily or regular basis, will have a separate customer ID created in the SAP module, subject to the approval of the Divisional Head.

Bulk Customer is assigned only for mail operations in Post Offices.

Bulk Addressee can be created in SAP Module by following two simple steps:

• Create Customer ID in CRM Portal
• Create Bulk Addressee / Bulk Payee in SAP ECP module 

Customer ID Creation in CRM Portal

Note: As of now SAP CRM Portal for Post Office is accessible only through Sify Network

1. Logon in SAP CRM Module > Start the Web Client UI from SAP

or directly login into the following CRM Portal URL

http://sapcsi.indiapost.gov.in:8510/sap/bc/bsp/sap/crm_ui_start/default.htm

Main Screen of CRM Portal looks like below

Go to Account Management in CRM Main Screen then Choose Corporate Account.

The red colored filed in the Customer Creation windows should be filled for generation of Customer ID

All the mandatory fields of the Customer to be entered carefully and after entering of facility ID then press Enter to generate Customer ID which will assigned automatically by the System.

Under Sales Area > Click on New from Template to popup new windows for selecting template.

Select Mail operations from the listed template to assign the sales operations belongs to Logistic Posts, Mail Operations and Philately.

Finally, the Tax Classification to be selected for  the newly created customer. In Tax Classification tab, the CGST and SGST  or IGST to be selected based on the Customer comes under which category.

Bulk Addressee/ Payee Creation in SAP ECP Module

TCODE to be used to create or add Bulk Customer

ZADD_BULK_CUSTOMER

Invoke Tcode ZADD_BULK_CUSTOMER IN SAP ECP

Enter customer ID

Click on Validate Button to validate the Customer created in CRM portal

Once Customer validation done, the Customer exists in Customer Master Table.

Once validation done, other fields will be displayed to feed the data and the fields are listed below

• Facility ID
• Beat ID/Number
• Address/Payee
• Enter the Facility ID that can be viewed in ZFID Menu

• Then Choose the Beat Number or Beat ID
• Then select the option either Bulk Addressee BA for Bulk Delivery Customer or Bulk Payee BP for Bulk eMO delivery customer

Press F8 or Execute to insert the Bulk Customer data in Master Table

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