Step-by-step process of DNK Customer Portal Ver 1.3

DNK(Dak Ghar Niryat Kendra) SOP v1.3

A. PROCEDURE FOR CUSTOMERS

The DNK Customer Portal is accessible using any browser from the following URL:

https://dnk.cept.gov.in/customers.web/

Recommended browsers are:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

1. REGISTRATION:

DNK Customer Portal will be limited to registered users. First-time users can do self-registration by following the below steps:

i. Use any of the Browser viz., Google Chrome, Mozilla Firefox,Microsoft Edge, etc.

ii. Type the URL: https://dnk.cept.gov.in/customers.web/

iii. The Login page will load by default

Figure-1: Login page

iv. Click on – ‘Don’t have an account? Register Now

Figure-2: Registration screen

v. The Register page will load.

vi. Complete the registration by providing valid inputs for user ID (asper choice), e-mail ID, Mobile No, Password and re-enterpassword for confirmation.

a. User ID: String of 8-15 characters in lower case

b. E-mail ID: Any valid e-mail ID consisting of 15-50 characters

c. Mobile No: Any valid mobile number with max. of 10 numeric digits

d. Password: Alpha-numeric string of 8-15 characters consisting of one Uppercasealphabet, one lowercasealphabet, one numeric digit and any one special character viz.,@, #, $, %, ^, &, *

vii. Read the Terms & Conditions and ‘Accept’ them

viii. Click on Register, which will trigger an OTP to the Mobile No. provided

ix. Enter the OTP and validate.

x. Subsequent to successful validation, the registration process is complete and user can access the Customer portal by clicking on login

xi. A confirmation SMS about the successful registration is also triggered to the Mobile Number provided.

2. LOGIN:

To log in to Customer Portal, follow the below steps:

i. Use any of the Browser viz., Google Chrome, Mozilla Firefox, Microsoft Edge, etc.

ii. Type the URL : https://dnk.cept.gov.in/customers.web/

iii. The Login page will load by default.

Figure-3: Login screen for DNK Customer Portal

iv. Customer shall select to login either by User name or by mobile.

v. Input the Username & Password or registered mobile number

vi. Click on ‘Get OTP’ button

vii. System shall send OTP to registered mobile number.

viii. Enter OTP

ix. Click - LOG IN

3. CONTENTS:

There are two menus available to the customer viz., Menu (operations menu) & User menu and a bell icon for Customs query, if any.

3.1 User-Menu options

This menu has three options viz., Manage profile, Change password 

Figure-4: User- menu Options for DNK Customer

3.1.1 Manage Profile

Profile management page is loaded, by default, during first-time login i.e., after successful registration. In case the customer wants to access this page subsequently, then they need to click on the ‘Go to Profile’ button or by selecting ‘Manage Profile’ option available under ‘Welcome {user name}’ menu as shown in Fig-(4) above. This menu allows the Registered customer to save master details as detailed in

the next sections.

3.1.1.1 Business details:

The business details of the customer like IEC, AD Code, GSTIN, LUT etc. are captured here.

Figure-5: Business Details screen for DNK CustomerIn addition to above, the details of DoP contracts are also displayed in this page, subject to prior-mapping of the same. Details of the various fields along with their data-types, mandatory/non-mandatory requirements are as below:

o Customer Type: Commercial, is the only option available & enabled by default.

o IEC Code: 10 characters (Alphanumeric) Mandatory

o AD Code: 14 characters (Alphanumeric) Optional

o GSTIN: 15 characters (Alphanumeric) Mandatory

o LUT/Bond details:Up to 50 characters (Alphanumeric)

 LUT Provided by GST Department Optional

 Bond Provided by concerned Bank Optional

o Contract Details: Details for existing DoP contracts which are already mapped with DNK customer are displayed here.

Customer can also fetch details for balance available against the respective contract(s).

Once article type is selected in the consignment details page, the details of existing contract(s) viz., customer ID and contract ID shall be displayed automatically at the time of each booking.

If no contract is mapped, then the payment mode is shown as cash and the standard Customer ID for Retail is displayed. 

Subsequently, the payment will be deducted from the respective contract at the time of induction of articles in Point of Sale (PoS) at PO/DNK Centres.

Note:

1. The details for Customer ID & Contract ID for existing / registered customers of DoP are being configured from back-end presently.

Concerned DoP unit viz., DNK/IBC/FPO/DO/RO/CO, as such may please inform the details of DNK Customer to CEPT team (UITeam.cept@indiapost.gov.in).

2. For mapping of Contract details by CEPT, the following information is required along with screen shots for Business Profile & SAP Customer Balance report

(i) DNK User name

(ii) CSI Customer ID

(iii) CSI Contract ID

(iv) Article Type (EMS/ITPS/Foreign Parcel/Foreign letters) for which the contract is created .

(v) Booking office facility ID

(vi) Contract begin & End date

(vii) Contract Type – (BNPL/Advance) along with balance available for advance

Validation of IEC:

Validation of IEC code with the information available in DGFT systems is introduced and the IEC registration details viz., name, address, city, pincode, PAN etc are displayed in case of successful validation. These details are then updated as default profile address in the DNK portal.

Note: Validation of IEC registered mobile number obtained from DGFT system is also being made (work in progress) by triggering OTP. In case the status check (suspended, blacklisted, cancelled, etc) or validation of IEC registered mobile number fails, then the DNK booking options will not be enabled until the IEC status is updated in DGFT system.

Figure-6: Validation of IEC and address2.1.1.2 Basic Profile:

Basic Profile like Name, Company Name, Address, City, Pin code, etc. captured from DGFT systems are displayed here.In case the customer address does not match with the DGFT system details, they may update their address in IEC through DGFT portal

Figure-7: Basic Profile options for DNK Customer

Contact no. & email ID captured separately during Registration process are also shown here. Further, provision is being made available to add alternate Contact no. & email ID to receive the alerts, notifications, etc separately. This can be different from the Registered Contact No. & e-Mail ID.

3.1.1.3 Address book:

Address Book option allows the customer to save details of both Sender’s address (viz., Branch-wise, Location-wise, etc.) and Recipient’s address (Country-wise, company-wise, etc) using a reference foreach address. These references can then be used by the customer to auto-populate the address details at the time of booking of articles. 

Figure-8: Address Book options for DNK Customer

3.1.1.4 KYC:

This menu item allows the Registered customer to upload the KYC documents relating to their business viz., IEC, AD Code, GSTIN, Others viz., Aadhar, etc and Logout.

Figure – 9: Select KYC documents

Click on drop down list - ‘Select KYC document’, select the type of KYC document like import export code (IEC), AD Code, GSTIN & Others. For uploading documents not available in dropdown list viz., letter of undertaking (LUT), Export Licence, Bond, Aadhar or any other KYC documents, the exporter may select the option “Others” and enter details of the document in the ‘description’ textbox.

Figure-10: Upload of documents other than IEC, GSTIN & AD Code

Figure-11: KYC document upload options for DNK Customer After selection of documents exporter needs to fill up the following:

o Document Number- Fill Import Export Code (IEC), Goods & Service Tax identification Number (GSTIN), Authorized dealer Code (AD Code), Letter of Undertaking Number (LUT), Aadhar Number etc.

o Document issued by – Designation of the issuing authority

o Date of Issue- Issue Date of the issue of the document. In case of documents which do not contain Date of issue, other available dates like Date of Expiry can be entered.

o Choose File – On Clicking choose file, system will ask file location and allow to selection of file to upload. Then click on the icon.

A confirmation message is shown after the document is uploaded successfully and details of document uploaded will be also shown in the list below.

Note-1: The booking options will be enabled only after uploading of atleast one mandatory KYC document viz., IEC or GSTIN.

Note-2: LUT number is allotted financial year wise. So, in the beginning of each financial year, customer has to update it in Business profile and upload the LUT document as KYC

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