SOP Role of Divisional / Regional / Circle Office in HDMS

How to Raise a ticket in HDMS Portal?

Role of Divisional Office

Once the ticket is raised by Sub Office or Head Office, the ticket will now be visible in Divisional login in the link “Pending tickets”.

Based on the issue, either Division can give a reply to the complaint and close the ticket or assign the ticket to region for further resolution.

Role of Regional Office

Regional Office can give a reply and close the ticket or if further resolution is required, the ticket can be assigned to Circle Office.

Role of Circle Office

Circle Office can give a reply and close the ticket or if further resolution is required, the ticket can be assigned to CEPT.