PROCEDURE FOR REPAIRS ON RMFS - SOP

CHAPTER 6. PROCEDURE FOR REPAIRS

a) The maintenance, service and cleaning of the Franking Machine or any repairs there-to including the replacement of any parts thereof will be the responsibility of the licensee and at his own cost and expense.

b) The Postal Security Device will not be repaired in case of any problem. Only alternative available is getting a new franking machine license with new postal security device having its own Licence Identifier number. The old license will be cancelled.

c) The procedure for repair of Franking Machine except Postal Security Device would be as follows:-

(i) The users of Franking machine must get the franking machine repaired/ maintained by the Franking Machine Vendor only. The Director General, Post will not accept any responsibility in this regard.

(ii) The Franking Machine Vendor will be required to maintain a Register in respect of franking machines received for repair on his premises indicating the following information:

(a) Name of the licensing authority

(b) Name of Franking Machine User.

(c) Model and License Identifier of the machine.

(d) Customer Reference Number of the Franking Machine User.

(e) Name of the Designated Office for the concerned Franking  Machine.

(f) Date of receipt of machine for repair.

(g) (i)Ascending meter reading

(ii) Descending meter reading

(h) Date of repairs.

(i) Date of dispatch after repairs.

(j) Particulars of the parts of the machine.- 24 -

(i)Repaired

(ii)Replaced

(k) Signature of franking machine user or his representative.

(l) Signature of franking machine vendor or his representative.

(iii) The register of repairs is to be preserved for 2 years from the date of last entry in it and will be open to check by the authorized officer of the  Department of Post at any time.

(iv) The Authorized Officer having jurisdiction over the area will be required to visit the premises of the Franking Machine Vendor once every six months to see that the registers are maintained properly. He will put his dated signature in the register in token of having carried out the check.