Roles for accessing CRM Portal in SAP

 

CRM Portal Roles in SAP

1. CRM complaint Handler.
2. CRM SUB post office - Postmaster.
3. CRM Sub postmaster - supervisor (shift/ set wise ) 

Procedure to Assign roles in IM Portal

• Login IM Portal using RDA login
• Assign the roles as mentioned above to the End User.
• Wait till the assigned job to be completed.
• Check the assigned roles using TCode SU01D