Roles for accessing CRM Portal in SAP

 

CRM Portal Roles in SAP

  1. CRM complaint Handler.
  2. CRM SUB post office - Postmaster.
  3. CRM Sub postmaster - supervisor (shift/ set wise ) 

Procedure to Assign roles in IM Portal

  • Login IM Portal using RDA login
  • Assign the roles as mentioned above to the End User.
  • Wait till the assigned job to be completed.
  • Check the assigned roles using TCode SU01D

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