Question Bank for Parcel DEeP Training

Question Bank for Parcel DEeP Training

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Question Bank for Parcel DEeP Training

Sl No	Question	Probable answer
1	Charges of un register domestic parcel of 420 gms is rs.	19
2	Nos of digit of registration number of parcel is	13
3	What is the maximum weight allowed for booking of a speed post parcel?	35 kg
4	When was the speed post services introduced?	August 1986
5	What are the charges for speed post parcel of 45gms other than locals	Rs.35+ gst
6	What is the provision for compensation for loss of speed post parcel	Rs.1000/- or double the speed post charges whichever is less
7	How much discount may be offered to a walk in speed post customer for speed post business of rs.120000/- in a day	5%
8	In SLM 10-20-30 rule is for	Ideal ppt presentation guideline
9	As mentioned in psm if approx. Monthly business is more than 1 cr. Per annum the sales presentation will be made by	Regional head
10	As mentioned in psm if approx. Monthly business is less than or equal to 5 lakh per month, the official to make the sale presentation will be	Divisional head
11	With reference to parcel sales manual CEP refers to	Courier express parcel
12	First step of sales presentation is	Specific product research
13	As mentioned in parcel sales manual, if approximate business is more than 60 lakhs and less than or equal to rs.1 crore per annum the sales presentation will be made by,	Divisional head
14	As mentioned in parcel sale manual, if approximate monthly business is less than or equal to Rs 5 lacs per month, the official to make the sales presentation will be,	Marketing executive
15	Cod facility is not available in business parcel service	True
16	Business parcel service available for,	Contractual customers
17	Cod facility upto Rs    is available business parcel service	Rs 50000
18	Contractual customers making advance payment will be eligible for     % additional discount	1%
19	Re direction facility is available in business parcel service	False
20	If contractual customers provide booking data in paper copy in prescribed format, eligible discount rate will be reduced to	Half
21	Maximum weight limit of business parcel	35 kg
22	In international air parcel , no separate regn charge are collected for all the countries of destination except	Nepal and Bhutan
23	Minimum surface measurement for an international air parcel	90 mm x 140 mm
24	Maximum length of international air parcel is	1.05 m
25	The full form of UPU is	Universal postal union
26	As per resolution matrix mentioned in psm if resolution is to be given by dh or to be escalated to rh, the resolution is to be communicated to the client within	Q+5
27	As per resolution matrix mentioned in psm if resolution is to be given by me or to be escalated to dh, the resolution is to be communicated to the client within	Q+2
28	As per psm managing queries is part of	Sales process
29	as per resolution matrix mentioned in psm if resolution is to be given by rh, the resolution is to be communicated to the client within	Q+7
30	UCID refers to	Unique customer id
31	Operation spoc will assist the client in operations	True
32	In case a client requires more times to decide me will	Plan for a subsequent meeting
33	Me will ensure that ucid has been created within ----------- days after sign in the contract	3
34	Kam will manage the overall business relationship with client	True
35	If sales deal is not closed in first meeting me will not ask for second meeting to help him in reaching a decision	False
36	For any postal enquiry from the customer a toll free help line number provided by the department is	1800 266 6868
37	BNPL stands for	Book now pay later
38	In BNPL service the contractual customer is offered credit for	One month
39	Depending upon the various slabs of monthly business dop offers discount to the corporate customers	Up to 20%
40	For contractual customers DOP offers cod facility	Up to 50,000/-
41	In website of Indiapost various facility of ecommers bulk customers are mentioned in the option of	Business solution
42	In website of Indiapost detailed description about manner of packing of parcel is mentioned in	Packaging tips
43	In BNPL scheme a system generated bill will be generated at the end of the month and will be sent to customer -------- days	7
44	If customer fails to pay BNPL bill within prescribed limits , he will be liable for a penalty of	12%
45	If one of the central govt. Departments wants to avail BNPL service security deposit bank guarantee is required to be furnished by the department	False
46	Provision of additional discount of ----- percentage is made for contractual customer availing advance deposit instead of BNPL credit facility	1%
47	As per psm responsibility to help the client for documentation for foreign parcels is given to	Spoc
48	Last stage of sales process is	Follow up
49	Monthly exception report will be generated by --------- from csi system	Dh
50	A parcel can be insured for maximum amount of rs	1 lakh
51	Insurance is not compulsory for the parcel containing	Printed material
52	Insurance charges for a parcel of rs 200 are	Rs 10/-
53	A parcel can be insured for maximum of rs ------- a branch post office	Rs 600/-
54	In case of damage of an insured parcel the compensation will be	Insured amount or actual value of the parcel whichever is less.
55	In psm with reference to sales process first stage of prospecting is	Identifying potential leads
56	-------parcel service not included in psm	Ordinary
57	As mention in parcel sales manual, if approximate business is more than 60 lacs and less than or equal to 1 crore per annum, the sales presentation will be made by	Dh
58	As per psm website for sales dashboard is	Apps.cept.govt.in
59	Parcel directorate was formed in the year	2018
60	As mentioned in psm, if approximate monthly business is more than  1crore per annum the sales presentation will be made by	Rh
61	In parcel sales manual sales process has been divided into	5 stages
62	As per psm first stage of sales process is	Prospecting
63	Monthly exception report will be generated by------ from csi system	Dh
64	For the easy postage calculation , dept has developed an mobile app known as	Post info
65	If monthly international ems revenue is above 5000000 discount at the rate	15%
66	Full form of ems is	Express mail service
67	UPU’s ems product is known as	Ems speed spost
68	Minimum weight of unregister parcel in kgs	4
69	What is the maximum weight allowed for booking of sped post parcel	35 kg
70	Charges of unregister domestic parcel ofv 420 gms is rs-----	19
71	ITPS was started on	09.10.2018
72	What is the provision for compensation for loss of speed post parcel?	Rs 1000 or double the speed post charges whichever is less
73	What is the provision for compensation for delayed delivery of a speed post parcel?	Refund the speed post charges`
74	In case of receipt of a torn or damaged cod parcel, it is advice to customers to	Refuse
75	After serving intimation slip ,the customers is required to get his parcel from the post office with in	7 days
76	Information sheet used to inform customer regarding receipt of a damaged parcel is called	Intimation slip
77	Fee for acknowledgement due is	Rs 3
78	Fee for registration is rs	17
79	For calculation of volumetric weight, all the dimension of the parcel will be measured in term of	Centimeter
80	Charge for the post card containing printed material is	6
81	Postage charges for blind literature packet weighing 5 kgs are	Nil
82	Postage  charges for an inland letter card is	Rs 2.5
83	Charges for local speed post article weighing 40gms , are Rs	Rs 15
84	By which option in Indiapost web portal , we can find status of the accountable article after booking	Track and trace
85	Status of register complaint can be tracked in track n trace position of Indiapost	True
86	Which is the easiest option for a corporate customers to track his bulk parcel	By creating his own user id on Indiapost web portal as corporate customers
87	Where is the sign in option to create user is located on Indiapost website	On top left portion of home page
88	After log in by user id , which menu is to be clicked for detailed reports of the parcels	Tool> article tracking reports
89	What a corporate customers receive in email after registering basic details	User id, customer id and one time password
90	The amount  of cod  to be handed over to the sender of the cod parcel will be	Cod account after deduction of GST and commission of Dept
91	The amount of the COD will be paid to sender by	By cheque by the booking office or any other office selected by sender
92	COD refers to---	COD
93	In case of more than 1 communication in a parcel, addressee denies to pay the fine and parcel is returned to sender. In such case, sender will be required to pay the fine	True
94	In case of suspicion of more than 1 communication to sender in parcels are marked as ----and sent to ---- post office	Door delivery, origin
95	If more than one communication is found in a parcel, ---- the postage amount of all the additional written communication will be taken as fine	Double
96	Gold or bullion exceeding rs ----- are not allowed to be transmitted parcel	50000
97	Tickets and advertising material related to lottery are allowed to be transmitted  by parcels, if organized or authorized by govt	True
98	According to rules, how many written communications to sender are allowed with a parcel	2
99	Aqll the international parcels can be exported through	FPO
100	In postal bill of exports , iec refers to	Import export code
101	After affixation of tracking number by postal authority at FPO , PBE shall be brought to proper officer for grant of ----	Pass it order
102	In postal bill of exports , MEIS refers to	Merchandise exports from India scheme
103	In case of exports, not involving ecommerce----form shall be used	PBE III
104	After giving the first notice for how many days will the parcel be kept in deposit	7 days
105	Select course of action to be taken in case of absence of addressee at first delivery attempt	Intimation will be served
106	What is the additional charge to be avail redirection facility beyond jurisdiction of delivery post office for parcel	50% of ordinary postage
107	In which document, information to delivered the parcel to the authorized person is noted	Book of information
108	What is the validity period for new address noted in  book of addresses instruction	3 years
109	What is the additional charge of facility to authorized some other person to receive the parcel on behalf of the addressee	Free of cost
110	The amount of cod to be handed over to the sender of the cod parcel will be	Cod account after deduction of GST and commission of dept.
111	Maximum compensation for lost or damaged domestic registered parcel can be	1000
112	In case of export by an e commerce saler through postal channel ----- will be required to be attached	PBE I
113	SDR stand for	Special drawing right
114	EDD stand for	Expected date of delivery
115	As per psm responsibility to resolve delivery issue of balk customers is upon	Delivery office SPOC
116	Official twitter id of India post is	@indiapostoffice
117	Option to register your grievance on the home page of Indiapost portal is	Register your complaint
118	Depending upon the various slabs of monthly business, DOP offers discount to the corporate customers upto	30%
119	Cold canvassing is one of the method of identifying potential leads	True
120	What is the maximum weight limit for an international air parcel	Generally 20 kgs but depend upon rules set by concern destin122ation country
121	ITPS facility is available for	Countries nominated under UPU
122	While registering your complain on Indiapost portal you may upload supporting document -----	500kbs
123	How will the sender know the number of parcel for which he has not received cod payment yet	He can log in Indiapost web portal with his credential and get the details
124	In ITPS a massage sent to destination operator by the dispatch operator for prior information is called	Predes
125	Marketing shall be responsible for identifying at least ---- leads per year out of which at least ----- of the leads should be qualified leads	600,50%