At present scenario,
The conversion of minor to major account at CIF level could not be possible as the option is not enabled in CMRC Menu.
A temporary solution to be followed by our staff at field level is much useful and shared below for informationqqqqqq
- Invoke CMRC menu in DOP Finacle
- Enter CIF ID of the customer who become major.
- Click on GO button (F4)
- PROCESSING pop up window loaded twice in the bottom right of DOP Finacle Window.
- Please note carefully that close the second PROCESSING pop-up window by clicking close button of the pop up window. (don't close the first PROCESSING popup window)
- Now everything loaded and enabled the option for changing Minor to Major as usual.
This is an temporary option and permanent solution will be provided by Infosys Team.
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