Renewal of Postal ATM without Fees - Procedure to replace expired ATM Cards

Procedure for renewal of expired ATM cards - Directorate instructions dtd 01/07/2022

F.No. CBS-25/95/2021-FS-CBS

Government of India 

Ministry of Communications

Department of Posts (Financial Services Division)

Dak Bhawan, Sansad Marg,

New Delhi-110001, Dated: 01.07.2022.

To,

All HoCs

Subject:- Procedure for renewal of expired ATM cards

Sir/Madam

With reference to the above mentioned subject, the undersigned would like to intimate that the process of issuance of EMV chip based ATM cards in Post Offices was started in June, 2017 and validity of DoP ATM cards is 5 years. Accordingly, ATM cards printed in June, 2017 are going to expire on 30.06.2022 and such ATM card holders will visit for renewal of their expired cards. For replacement of these cards the replacement charges as per the letter of even number dated 15/09/2021 and 03/11/2021 need not to be collected from customers As the replacement of the charges are only for the cards lost, blocked, hot listed before the expiry of the cards.

2. In view of the above, the undersigned would like to share procedure and guidelines for renewal of expired ATM cards and the same is as under :

1. It is mandatory for the customer to visit home SOL to get the new card. 
2. The customer will submit a card issuance form along with the original card or its photocopy attested by the him/her with for office record. 
3. The counter Postal Assistant will check ATM card expiry date mentioned on card. 
4. After confirming the expiry date, the counter PA will hot-list the card and will invoke the card replacement option available in Finacle and issue a new ATM card. 
5. No charges are to be collected from the customers for renewal of expired card. 
6. The charges applicable for replacement of ATM cards due to liability on customer's part like damage, loss etc. will continue to be in force as per the existing rate.

3. In case customer has not brought the card or has destroyed the expired card, the expiry date can be verified by the list of such cards provided by National ATM unit separately. It is requested to arrange to circulate the above mentioned instructions to all concerned for wide publicity and further necessary action at their end.

4. This issues with the approval of DDG (FS).

 (Puneet Bijaraniya)

ADG (FS-11)

Copy to:

i. The In-charge, National ATM Unit for information and further necessary action.