Regarding availability of well-trained staff on POSB counters in Post Offices

Directorate Instructions Regarding availability of well-trained staff in POSB counter in Post Offices

F. No. FS-09/1/2021-FS-DOP-Part(1)

Government of India 

Ministry of Communications

Department of Posts (Financial Services Division)

Dak Bhawan, New Delhi-110001 

Dated: - 30/06/2022

To,

All Head of Circles

Subject: - Regarding availability of well-trained staff on POSB counters in Post Offices.

Madam/Sir,

Postal Directorate is receiving various representation/complaints from the customers that post offices are doing improper Finacle operation and are unaware of latest rules/facilities available for customers, i.e. eBanking, mBanking, NEFT, RTGS, ECS outward.

2. Circles are requested to ensure availability of well-trained staff on POSB counters in the post offices for providing better customer service and to avoid discomfort to the POSB customers.

3. This is issued with the approval of the Competent Authority.

Yours Faithfully

(Devendra Sharma) 

Assistant Director (SB-II)