1.0 Introduction
The objective of the document is to illustrate the Process journey to be followed for payment to PLI/RPLI Products through various channels like Post Office Counters, mATM and Self Service through Mobile Banking app. Journey for other related downstream activities like Reconciliation, settlement, Customer Grievance management and MIS reporting etc are also covered in detail.
2.0 Transaction Flow Overview
IPPB Account holders willing to make payment for PLI/RPLI renewal premium shall be made available various channels like Micro-ATM, PO/IPPB counter, Mobile banking resulting into debit in their IPPB A/c and credit of Settlement A/c maintained for the purpose.
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