Standard Operating Procedure for IRCTC

IRCTC PROCESS MANUAL

For being a IRCTC agent VLE need to register himself/herself on CSC registration portal with required

details and Documents.

Step 1: VLE’s need to Visit CSC Digital Seva Portal.

Url: https://digitalseva.csc.gov.in

Step 2: Login Digital Seva with CSC ID and password

Step 3: Now VLE can get access of Digital Seva portal where he can select “Services” option and find

IRCTC service through search option and Click on registration.

Step 4: Now a new Window will appear where he found Link for registration form.

Step 5: Now VLE need to proceed for the registration and fill all the required detail and upload required

details for and pay registration charges of Rs. 1000.

Document Required:

a. PAN Copy Mandatory

b. Valid Address Proof

Email id and Mobile Number should not be used in IRCTC database.

Step 6: Once the agent code created He/She check his agent code by clicking on next Link

Note: If his email or Mobile not valid he/she can update by clicking on 4rth Link and Document by 3rd

Link.

2. Activation & Login Process of IRCTC Agents

After Registration CSC team will check all the details and document provided by VLE at the time of registration and based on the correct information will create agent code.

If details are not correct will intimate VLE to upload their details again

Step: 1 Once the agent code created VLE will get a welcome mail from IRCTC on their registered mail id which contain User id and password and URL for KYC.

Step :2 VLE need to click on the URL provided in the welcome mail and complete the KYC process.

https://www.operations.irctc.co.in/AgentInterface/loginHome.jsf

Step:3 After successful login complete KYC process so with his/her CSC

Step:4 Once KYC done with CSC ID VLE received an OTP complete KYC process.

Now VLE can visit IRCTC site and book tickets.