Solution for Operator Sync Issue & Packet in Approved status and not uploaded in Sify Network

Error : Failed to sync Operator details with server. Please try again

Error : Failed to sync Operator details due to network issue. Please check your internet connection and try again

Error : Aadhaar Packets in approved state and not uploaded due to network issue.

Solution👇

UIDAI Notification on ECMP client version for 96-3 and 129-3 Operator sync issue resolution steps*

You are requested to perform the following steps for facing Operator sync issue in ECMP client version for 96-3 and 129-3.

1. Download ClientUpgradeFix.zip file from Upload Portal

2. Right click --> 7-zip--> extract to ClientUpgradeFix

3. Copy all three files from ClientUpgradeFix folder (ClientUpgradeFixTool.jar, logs, updateClient.bat)

4. Paste the above 3 files to C:\UID Authority of India\Aadhaar Enrolment Client

5. Stop all 3 Aadhaar services and stop the application also if it is running (ECA/ECMP)

6. Double click on updateClient.bat to execute exe.

7. Start all 3 Aadhaar Services

8. Start ECMP application

Note: Kindly reach EA admin for ClientUpgradeFix.Zip file. PFA screen shot for file name in upload portal.

For more information, please contact UID Tech-support or email to techsupport@uidai.net.in

Regards

UIDAI Technology Center