To fix the mentioned issue, please check the following points and then try Registration.
1. Check if the system time settings is set to internet time and it is synced, else, please set it to internet time and sync it once.
2. Turn off/disable any antivirus and firewall installed.
3. Check the network connection is proper and try with different network. If you are using White-listed client, then try only with white-listed network.
After changing the network, if the issue persists, please revert us with the error logs and the fresh clear error screenshot, mention which network was used for Registration.
Logs location:
1. Runtime db directory (\UID Authority of India\Aadhaar EnrolmentClient\data\DerbyDB\Runtime db)
2. svc-logs directory (\UID Authority of India\Aadhaar Enrolment Client\svc-logs)
3. Logs directory (\UID Authority of India\Aadhaar Enrolment Client\logs)
4. Error screen shot Screenshots of Error
Thanks and Regards,
Tamil Selvan K
UIDAI Tech Support
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