SOP for CSC through Branch Post Office - Working Procedure

STANDARD OPERATING PROCEDURE For Citizen Centric Services Through CSC Mobile App From Branch Post Offices & Cash Management Between DOP & CSC-SPV

This document provides the basic understanding of the Cash Management, User Management and Operating and reporting processes to be followed at all Branch Post offices in connection with delivery of citizen centric services through the CSC Mobile App, and for settlement and reconciliation of transactions between Common Service Centre Special Purpose Vehicle (CSC-SPV) and Department of Posts (DOP).

The document covers the business processes to be followed at the transacting Branch Post

Office, its account office(Sub Post office/Head Post office) which are identified to provide CSC

transactions through CSC Mobile App.