Unlock SAP User through RDA/Divisional Head Login - IM Portal

•  SAP user ID getting locked while entering into SAP Module - ECP with multiple wrong password.

• Locked CSI User Account can be unlocked using RDA login at Divisional Level through IM Portal Module.

Note : If IM web portal is down, Please contact TCS Service Desk / Help Desk through Phone  @ 02268775600. Call should make by the concern Official as the password has been reset after confirming the personnel details

Procedure to Unlock user Password through IM Portal

1. Login as RDA in IM Portal https://im.indiapost.gov.in/identity
2. Click on Users TAB then click on Unlock User Accounts
3. On left side which is shown in the above image at point 3 enter Employee ID/CSI ID of the officials then click search button to view the employee details.
4. Click on Select Employee by clicking the 4th point shown in the above image.
5. On Next Screen Name = * (Leave as it is) no need to add after or before star as shown  in below image. Note: Enter * if it is blank
6. Press search button to list out the module name against the user account selected.
7. Now, select the SAP R3 as End point Type then click on Unlock
8. On next screen press Yes to Unlock the CSI User Account for SAP ECP Module.
9. Refresh the Account to refresh the Status of Account in Server to change the status as Unlocked which is shown in last image.