FAQ on International Mail - International Speed Post (EMS) India Post

FAQ on International Mail- India Post

Brief on International Mail services of India Post 

India Post facilitates residents of India in sending their consignments across the globe. The services are nicely weaved to suit the needs of different categories of senders who may be an individual or an eCommerce company or any other bulk sender. The items may be just one page letter or a bulky item of 35 kg. The services provided comes under the three broad category- Letters, Parcels and EMS. Though eCommerce companies are using all the three service for exporting items to their customers residing abroad, India Post has recently come up with an economical International Tracked Packet service to cater to the growing needs of the eCommerce market.

Brief on Universal Postal Union

Universal Postal Union (UPU) is one of the oldest living international organizations established in the year 1874 at Bern, Switzerland. India joined this inter-governmental organization in 1876. It has 192 member countries with headquarters at Bern, Switzerland. Being member of the UPU, India has nominated India Post as the Designated Operator for providing postal services in India. The international postal service is regulated by UPU through its various bodies viz. Congress, Council of Administrations, Postal Operations Council and International Bureau. 

In this article we will discuss about International Speed Post.

International Speed Post (EMS)

The premium and time bound international postal service for documents and merchandise.

From where I can book International Speed Post (EMS)

International Speed Post articles can be booked in all the Departmental Post offices across the country. In metro and other major cities, International Speed Post articles can be booked till late in the evening.

Can the International Speed Post (EMS) be sent anywhere in the world

India Post is expanding International Speed Post (EMS) network and presently, International EMS is available for 100 destinations across the globe. You can visit India Post Website for details

Is tracking for International Speed Post (EMS) available? If yes, then, How can I track my International Speed Post (EMS) 

Yes, International Speed Post can be tracked using online Track & Trace facility of India Post.

What are the weight and size limits for sending the International Speed Post (EMS) abroad?

The general maximum weight for International Speed Post (EMS) is 35kg. The size of a postal article for International speed Post service shall not exceed 1.5 meter for any one dimension and 3 meters for the sum of the length and the greatest circumference measured in a direction other than the length. Some countries have lower weight restrictions. You can visit India Post Website for details.

Can International Speed Post (EMS) from abroad be delivered anywhere in India? 

Yes

Does India Post provide home delivery for the International Speed Post (EMS) from abroad? 

Yes 

Is there any discount offered by India Post? What are special offers for corporate/ bulk customers?

Discount is currently offered to contractual customers availing the services of International Speed Post (EMS). Contractual Customers can also avail credit facility along with advance deposit facility after fulfilling certain conditions.

Sr.	Amount	% discount
1.	2,00,000 to 10,00,000	5
2.	10,00,001 to 50,00,000	10
3.	Above 50,00,000	15

• How can I become the contractual customer for sending International shipments?

The bulk customer choosing to become contractual customer shall have to apply to designated authority in the prescribed format. The contractual customer then shall have to enter into an agreement with the designated authority. On getting approval, the customer shall have to fulfill the requisite conditions for becoming a contractual customer and availing the credit facility.

• Does India Post provide free pick up from the premise?

Free pick up facility is currently available for contractual customers.

• How can I make a complaint in case of any delay or loss of my International Speed Post (EMS)?

In case of any delay or loss of International Speed Post (EMS) Complaint can be made either via India Post Website under ‘Help and Support’ option or through toll free complaint no. 1800-11-2011. Complaint can also be made in concerned post office.

•     What is the compensation Policy in case of delay or loss of International Speed Post (EMS)?

Following compensation is payable in case of loss or delay

1.    For Delay- Difference between International Speed Post(EMS) and Registered Post charges
2.    For Loss of article/loss of contents/damage – 30 SDR

• How much time the International Speed Post (EMS) would take to reach destination country/What is the service standard for International EMS item?

All International Speed Post (EMS) articles are subject to customs examination. Period for customs examination/ detention is not included in the service standards. These are “End to End” delivery standards for outbound articles booked in cities with OEs i.e. Delhi, Mumbai, Chennai, Kolkata and Kochi. For articles booked at other locations, the timelines as per domestic speed post service standards will be added.

• What are the tariffs/rates of International Speed Post (EMS) for different destinations?

Tariffs of International Speed Post (EMS) for different destinations can be seen at the Tariff section of this booklet.

• Do I need to pay GST and/or any other handling charges for booking the shipments?

Yes, GST at the rate of 18% is applicable at present for booking the International Speed Post (EMS), which is subject to change from time to time.