FAQs ON BNPL PROCESS IN CSI

A. Contract not Available at POS:

1.Webservice Error (POS Message “There is an error in Webservice”)

• Check local network viz SAP access, India Post Portal access.
• Check webservice status with other BNPL Offices. If not available at other office also raise service desk ticket as the issue will be at Central server.

2. Customer Details available but not the Contract Details:

• Cross check with other Customer IDs for availability of Contract Details. If Contract available for other customers and missing for one customer: refer B
• If Contract details not available for any other customer, crosscheck with other BNPL centers. Raise service desk ticket. This is due to issue at ECP as CRM is up with specific reason.

Note: Customer details will be fetched from CRM and Contract details from ECP. If CRM is down, no details shall be fetched at POS. CRM access can be checked in that case 

B. ACCESS TO CUSTOMER CONTRACT

1. Obtain Contract number from ZBNPL_NEW from Customer ID, Use VA42‐Edit & VA43‐View

ZBNPL_NEW Tcode used to view the contract details by using the customer number in Book Now Pay Later Scheme

2. Contract access authorization: Tcode: VA42 ‐ No authorization

You are not authorized to use transaction VA42

Obtain below Role:

Access Available to VA42, but not for Contract:

Incase not authorized to access Specific Contract Number: Below Error appears 

• Check Contract Billing office through VA43, Additional Data B tab.
• Only permanent Employee of Billing Facility ID is allowed to Modify Contract through VA42
• Login with Billing office user and modify, If no possible raise service desk ticket for changing Billing office to your Office Facility Id.  

C. For contract details to be available at POS:

• Contract ‘Valid TO’ Date should be later than current Date.
• Correct service to be selected at POS as maintained in Contract Material Group 2’ (service).
• Booking Office Name should be available at Contract ‘Additional data b’ tab.

Contract is configured through VA41 and can be modified through VA42. VA43 is to view Contract:

1. Contract can be modified through VA42 by the user of Bill rising Facility only.

2. Any can be viewed through VA43. TO Check Bill rising office & other details.

a) Check Contract Validity:

1. Navigate to VA43 with Contract number.

2. Click Sales Tab and Contract end Date should be available

3. Contract shall not be available at POS on or after Contract End date. Make changes as per agreement through VA42.

Also read :SAP-CSI MASTER GUIDE FOR BNPL CENTRES || CEPT, MYSURU

b) Check Service mapped to Contract:

1. Navigate to VA43 with Contract number.

2. Scroll Item 10 row to see Material Group 2 selection. Select Correct service at POS and add Cust.

c) Check Contract Booking Offices:

1. Copy Navigate to VA43 with Contract number. Double click Item 10

2. Click on Additional Data B tab

Also read :BNPL Bill Monthly Billing in CSI

3. Those office in the list are authorized to Booked against the contract through POS. Make sure Name of the Office is available next to Facility ID. If not available, Press Enter button after Clicking on Booking Post Office Facility ID.

4. Activity procedure Date Issue while Contract Modification:

Please follow below steps:

Click on GOTO‐> Header‐> Contract Data

Make sure Action date is later than current Date, ie Tomorrow Date. Save with required Contract end Date.