CSI-IPPB Integration related issues and resolutions

1. IPPB related button are disabled or not visible.

Sol kindly run daily sync to get it enabled, then kindly install SSL_Certificate.

2. Connection timed out error in POS IPPB Option. What can i do ?

Soln. IPPB related port opening night have not happened or some issue with network of that office, please check with IPPB team.

3. "Connection timed out : SSL handshake Exception" error message. How can resolve?

Soln. Please install SSL_Certificate by following steps.

• Go to 'C:\POS\Application\Counter\build\ssl_cert'
• Run 'start_ssl_install.bat'
• Click on 'save &install'

4. Any error message starting with "IPPB Error" for ex. IPPB ERROR: enter correct facility id"

Soln. These kind of error are originated at IPPB side, please check with IPPB team

Note : please don't perform any voucher posting for IPPB transactions done through counter, as integration is completed those trasactions will automatically flow to daily account of CSI.

Any issues observed , please mail to csicct.cept@indiapost.gov.in.

Also read :Other Premium Products of IPPB - Life Insurance (Term Insurance)

Also read :IPPB now on WhatsApp

Regards,

CSI CCT

CEPT , MYSURU