SOP on COVID19 Online Service Request handling || Standard Operating Procedure

SOP on COVID19 Online Service Request handling

SOP on Covid-19 Service Request

1. Introduction :

New service request feature is launched by Department which enables customer to avail DOP services at his doorstep during covid lockdown period by raising a request in a mobile app or website.Customer can raise a request in PostinfoApp or in India Post Portal.

2. Raising a Request :

a) Postinfo App:  New option “Service Request” has been provided, using which the customer can raise a service request.

b) Request through Portal:    A customer can raise a Request through Portal by going to the URL http://ccc.cept.gov.in/covid/request.aspx.  Notification for the same has been given on the India Post Website as well:

Customer can click on “Urgent Request for Post Services-Doorstep service” to request for any urgent service or can directly type the URL http://ccc.cept.gov.in/covid/request.aspx to request service.

c) Process of raising a request by customer:

To raise a request, the Customer has to provide the below information either through Postinfo App or through Portal:

• Name
• Address