Instructions on closure of SB Account linked with ATM Card and Issuance of New ATM against old one|| CCMM Menu

Dear SPOCs,

It is observed that most of the SOLs are closing the cards without relevant reasons. Even for replacement of cards, closure is being initiated which is incorrect. Closure of cards should be done only if linked primary SB account is being closed.

If secondary SB account linked to the card needs to be closed, delink the account in CCMM menu and close the SB account on next working day.

Instruct the SOLs to hotlist and replace the cards for replacing the existing card with the new one and DO NOT close the cards for replacement.

Thanks & regards,

Incharge Operations, DOP ATM Unit

CBS-CPC, 4th Floor, Bengaluru GPO Building

Bengaluru-560001

Toll free - 18004252440

postatm@indiapost.gov.in