F.No.116.53/2018-SB
Government of India
Ministry of Communications & IT
Department of Posts
Dak Bhawan,Sensed Marg,
New Delh110001.
Date: 20.09.2019
To. All Heads of Circles/Regions Addl. Director General, APS. New Delhi.
Subject : Regarding clarification on seeking copy of FIR for issuance of Duplicate Passbook/Certificate. Sir Madam,
Complaints/references are received from customers that Post. Offices are insisting on depositors to provide copy of FIR for issuance of Duplicate Passbook/Certificate. I am directed to clarify that in the rules prescribed for issuance of Duplicate Passbook/Certificates is I POSB Manual Vol. I Rule 68. POSB Manual Vol II rule 44 and POSB (CBS) Manual role -15 & 160 I there is no compulsion for seeking/obtaining copy of FIR for issuance of Duplicate Passbook/Certificate. It is requested that kindly ruling position may be again circulated to the Post Offices. so that unnecessary public inconvenience is avoided. This issues with the approval of competent authority.
Yours faithfully.
AD (SBPG)
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