India Post eMail Server Error and Suggestion to Fix the Problem

When the user tries to connect via outlook they can't get connected to the server and when I try to login on OWA I get the following error:

X-OWA-Error: Microsoft.Exchange.Data.Storage.StorageTransientException
X-OWA-Version: 15.0.1104.5

To resolve this issue, please use the following steps: (This Suggestion to TCS & This modification should be done in Central Server by TCS. here published for information only)

1. By using the command “Get-MailboxStatistics -Identity AliasName |fl” obtain the following mailbox settings:

a. Database
b. MailboxGuid
c. ServerName

2. By using the command “Get-MailboxDatabase -Identity “DataBaseName” |fl” obtain the following database settings:

a. Guid

3. Launch the Registry editing tool (“Regedit”) in the Exchange 2010 server that hosting the user mailbox and navigate to:

“HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeIS\%ServerName%”

4. Under the registry key (that was opened in step “3”), find the database GUID (that was obtained in step “2”, e.g. Private-dad6b75a-f6df-42c6-b1c4-8c63c5ef123f”, when the database GUID represent in the suffix behind the “Private-“.

5. Navigate to “QuarantinedMailboxes” registry key:

6. Find the relevant MailboxGuid (that was obtained in step “1”) and delete it.

7. On the Exchange server, restart the service “Microsoft Exchange Information Store”.