Precautions to be taken by the users of DOP Finacle in various scenarios

• In Finacle as we all know that while logging to the Finacle application there is no bio-metric detection of that user hence there might be chances of misuse of the user ids hence we have to strictly follow the below precautions.
• Always send the user id change requests i.e., role change/sol change/delete requests to the respective CPC from the concerned Divisional SPOC only.
• Also send all the user requests to respective CPC preferably before 24 hrs in order to overcome the delay in processing the user requests.
• All the user requests received from all the CPC's will be processed by CEPT User id team in Chennai hence kindly send the requests 24 hrs before.
• I have generally identified the various scenarios in which users of Finacle application should be extra careful and the detailed description is mentioned below.

Before sending any user requests in DOP Finacle always check whether inventory cleared or not from that user. Check using HIIA menu if any inventory exists transfer to respective employee of that office or DL-DL.

If there is any pending inventory then the request will be rejected by CEPT team.

Scenario 1 :- When the Finacle user is going on leave for a certain period what precaution should be taken by that user?

Answer :- When the user is going on leave then immediately send the request to the respective CPC from the Divisional SPOC to make the user temporarily disable so that no one can use your user id in the leave period.

Scenario 2 :- When the Finacle user got retired/suspended/resigned cases what action should be taken by the supervisor of that office?

Answer :- For all the above mentioned cases the supervisor/postmaster/system admin should send the delete request to those user ids who got retired/suspended/resigned from DOP immediately from Divisional SPOC to the respective CPC. 

Scenario 3 :- When the user ordered for deputation to other office what action to be taken by that user ?

Answer :- When the user ordered for deputation to other office we have to send the SOL change request from Divisional SPOC to the respective CPC preferable prior to 24 hrs. If the user ordered to work in 'C' class office then request for multiple roles after deleting the existing users from that SOL.

Note :- In 'C' class office there should be only user if there are more than one user immediately send those user ids for delete or sol change request from Divisional SPOC to the respective CPC.