CEPT Guidelines for Payment not updated to the delivered COD article

Please login as operator in the Postman module

Go to Reports --> COD articles --> Parcel COD article Status 

• If the article number(s) referred in ticket falls under category " Returns Not Taken" or " Submit Account Not Done" no solution can be provided. The issue has to be settled manually your end. (Individual COD articles can be tracked using the option Tools -> Parcle COD Article Status in the Supervisor login ) 
• If the article number referred in ticket(S) falls under category “BO Verification Not Done " please perform BO verification . If still problem persists send a copy of the report referred to above.