Check the COD Article Status in Postman Module and Solution

The following procedure clearly explaining the action to be taken for the below mentioned COD article to clear the pending articles and to avoid the legacy data. Non updation of COD article become a complaint for non receipt of payment to the Bulk Customer.

Please login as operator in the Postman module

Go to Reports --> COD articles --> Parcel COD article Status 

1. If the article number(s) referred in ticket falls under category " Returns Not Taken" or " Submit Account Not Done" no solution can be provided. The issue has to be settled manually your end. 

2. If the article number referred in ticket(S) falls under category “BO Verification Not Done " please perform BO verification . If still problem persists send a copy of the report referred to above. 

If article number is not available in the report and compliant regarding non payment is received, please forward the following data. 

1. Parcel COD articles status report copy 

2. Postman and Ecounter DB Backups 

3. Article details. Please note that a file of bigger size or such multiple files are to be sent in HDMS through Google Drive only. The procedure to be followed for sending files of bigger size e.g. database backups etc or such multiples files associated with a particular Ticket in HDMS may be accessed following the link: 

https://drive.google.com/file/d/0B4oTV0WGYbQwblRUdzNWVkhBQlU/edit