Reversal procedure for excess commission recovery procedure in Finacle

This scenario will be faced in real scenario in the following situations.

1. When an account is opened with a wrong agent instead of other agent.
2. When an agent account opened with wrong deposit amount
3. When an agent account opened with wrong date of opening(value date)
4. When an agent account is opened twice due to error "couldn't get response from error"

In the above cases excess commission will be credited hence we have to reverse it.In order to do reversal first identify the transaction id by inquiring the wrongly credited agent SB account in the ledger click on transaction date you can find the transaction id note it and inquire in HFTI giving the from date and to date as transaction date.In HFTI you will get three part transactions

• In first transaction SOLID+0251(system account) which is a commission account in finacle which will show total commission(with out deducting TDS) this is debit transaction(D)
• In second transaction agent SB account credited commission (after TDS deduction) this is credit transaction(C)
• IN third transaction SOLID+321(system account) which is TDS amount this is also credit transaction.(C)

For information please find the excess commission credited error screen.

Now we have to reverse the above transaction but as said above SOLID+0251 and SOLID+0321 are system accounts so we cannot perform reversal directly so we have to verify all the transactions and should log out all the users before EOD then send the error screen to DOP IT Chennai to make the said systemm accounts to convert as Non System accounts.Once you get approval from DOP IT use HTM constumer induced and do the reversal i.e

• First select credit give SOLID+0251 and then amount as you noted this should be credit transaction(C)
• Then click on add select debit give agent SB account and amount this should be debit transaction (D)
• Then again click on add select debit give SOLID+0321 and amount this should be debit transaction(D)
• Then finally click on post note the transaction id and verify the same in supervisor login.

Then finally the most important activity is intimate that reversal has been done successfully message to DOP IT Chennai again to convert the said system accounts which was perviously made as non system accounts.

Once you get confirmation from DOP IT Chennai you can start EOD.