Frequently Asked Questions - Agents Modules in DOP Finacle

FAQ – AGENTS MODULE

1. Non migration of agents and Creation of new agent ID in finacle and getting ebanking reference number

Solution: As per migration logic, agents who were not linked with SB account number will not be migrated. Agent IDs (DSA ID – Direct Selling Agent) to be created in Finacle and the DSA ID to be sent to fsihelpdesk for creation of eBanking Reference number. Newly created DSA ID should not have (.) Dots and Spaces.

2. Creation of MPKBY/SAS/PRS agents in finacle

Solution : Login as Operator, Invoke HDSAMM menu. Click on Function Add. Enter the mandatory details. Select the appropriate Agent Type (MPB or SAS or PRS) by expanding the TAB. Agent Authority number to be captured in License No. free field.

Click on Product Tab – Select the appropriate scheme code from the searcher. Payment Frequency – D – Daily, Holiday, Next Day (No other options should be selected) Pay Commission should be Yes, select the appropriate subvention rev credit placeholder account number, Next Commission Date – Any date after migration date. 20 products should be linked to SAS Agent type, 1 product to MPB and 2 products to PRS agents). Supervisor to invoke HDSAMM menu to verify the newly created DSA ID.

3. Creation of Agent ID from existing DSA

Solution: Invoke HDSAMM menu, select the function COPY, select the appropriate SOURCE DSA ID from where the entire details to be copied, Target DSA ID to be entered by the operator. The DSA ID should not contain (.) Dots and Spaces. New DSA ID will be created along with Product Details. Operator to modify the agent name, address, commission id, license expiry date, set id. No changes to be done in Product Tab. Supervisor to verify the newly created agent. By using this option new Agent can be created within few minutes.

4. Invalid Payment Frequency error while creating new Agent ID

Solution: While creating agent id, select appropriate payment frequency in Product Tab. Payment frequency should be D-Daily, If Holiday – Next Day) No other option should be selected.

5. Procedure to link RD accounts to new created DSA ID

Solution: Counter PA to invoke the menu CRDACM. Select the radio button Agent in the Agent/Employee Code field. Enter the newly created DSA ID in the appropriate field. Click on Submit. Supervisor to invoke CRDACM and verify the RD account which was linked with agent code.

6. Posting of other office AGENT LIST

Description:

Nagpur - While working on RD counter today i wrongly post the agent lot having lot no-C 42453, Amt.2000 /-(Two thousand only) in Sol id of Allahabad Ho & Agent ID is MIG007088 in name of Smt. Kamini shandilya 2. but lot amount Rs.2000/- show in my cash position (HARI2612) .Hence 2000/- show excess in my today cash position of finacle system. Also this lot shows in Allahabad HO Agent Report today dtd.15.03.2014 .report & screen shot is attached here with email.

Solution: In HAGTXP menu, Operator to select the eBanking Reference number from the searcher instead of entering the eBanking reference number to avoid wrong entry.

7. No commission is credited for MPKBY/SAS for new accounts opened

Solution:

a. Funding should be done during account opening itself for accounts opened through agents compulsorily. If funding is done subsequently agent commission will not be credited.

b. If funding done during account opening and still commission not credit, check whether the PAY COMMISSION field is selected as “YES” in HDSAMM menu – Product Tab.

8. PRSS agent is credited 4% commission like MPKBY agent

Solution: Check the agent type in HDSAMM menu. Appropriate agent type should be selected

9. PRSS agent is also deducted Tax

Solution: Invoke HDSAMM menu and check whether the TAX CODE field is selected as NO TAX for PRSS agents. For other agent type TAX CODE should be TDSAG compulsorily

10. Tax is not deducted for MPKBY agents

Solution: Invoke HDSAMM menu and check whether the TAX CODE field is selected as TDSAG for MPKBY agents. 

11. Agent name is not visible while opening MIS/NSC/SCSS/RD accounts

Solution: Ensure that appropriate products are added to appropriate agent type. For SAS Agent type 20 products viz 

SAS AGENT TYPES – PRODUCTS TO BE LINKED

NSC81 – NSC VIII Issue Rs. 100/- denomination
NSC82 – NSC VIII Issue Rs. 500/- denomination
NSC83 – NSC VIII Issue Rs. 1000/- denomination
NSC84 – NSC VIII Issue Rs. 5000/- denomination
NSC85 – NSC VIII Issue Rs. 10000/- denomination
NSC91 – NSC IX Issue Rs. 100/- denomination
NSC92 – NSC IX Issue Rs. 500/- denomination
NSC93 – NSC IX Issue Rs. 1000/- denomination
NSC94 – NSC IX Issue Rs. 5000/- denomination
NSC95 – NSC IX Issue Rs. 10000/- denomination
MISN1 – Monthly Income Scheme
SCSCM – Senior Citizen Savings Scheme
SCDEF - Senior Citizen Savings Scheme – Retired from Defence
SCVRS - Senior Citizen Savings Scheme – Voluntary Retirement
TDIP1 – One Year TD
TDIP2 – Two Year TD
TDIP3 – Three Year TD
TDIP5 – Five Year TD
PPF – Public Provident Fund

If NSC 81 and NSC 91 are not linked the agent will not be displayed in the searcher. It is mandatory that all NSC products are linked to SAS agents.

MPKBY AGENT TYPE – PRODUCT TO BE LINKED
RDIPN – Recurring Deposit

12. Will system allow transaction of an agent if the License is expired

Solution: System will not allow transaction by an agent after the license expiry date. Agent should renew the licence expiry date well in advance This should be done using modification option in HDSAMM menu

13. As per rule the agent can deposit cash in any scheme the commission will be paid to agent for investment of only Rs.10000/-, but in Finacle the amount paid more than Rs. 10000/- by cash the commission paid to agent directly to his SB account which is irregular.

Solution: In agent portal there is a restriction that one agent cannot prepare Bulk list more than Rs.10,000/- if mode of payment is cash. System will not allow transactions of agents if it is above Rs.10,000/- in cash.