FAQ about DOP Finacle Agent Portal

Finacle Agent Portal Frequently Asked Questions

FAQ - AGENT PORTAL

1. Procedure to get eBanking User Id and Password

Solution: eBanking user ID and Password will be forwarded on the day of migration by DMCC team only for agents (MPKBY/SAS/PRSS) who were linked with SB account in Sanchay Post. For agents created in Finacle, DSA ID along with SOL ID and other mandatory details to be sent to fsihelpdesk for generation of eBanking User Id and Password. 

2. eBanking user Id and Password created in wrong name

Solution: eBanking user id and password will be generated in the name of the Primary account holder of the linked SB commission credit account. Suppose an MPKBY agent Ms Kala has linked Joint Account as commission credit account with Primary account holder name as Mr Ravi. eBanking user id will be generated in the name of Mr RAVI only and not in the name of Ms Kala. This will not have any effect anywhere. If the agent wants eBanking User Id generated in their own name, either single account should be given as commission credit account or their name should be primary account holder in Joint accounts. 

3. Unable to Login. Please try again or contact bank for more details – Agent Portal

Solution: Either the user name / password is incorrect or Agent portal not functioning. Agent portal will not function when the Finacle Core is down 

4. Our one of Agents User ID and passwords standing at Nagpur City HO (Maharashtra) is locked out. Agent tried to enter the password maximum ten times.

Solution: Password will get locked if entered wrongly for 10 times. Agent should contact their respective Post office and in turn PO will raise ticket to fsihelpdesk with details of DSA ID and SOL ID to get the password reset for the agents. Agents should not contact Help Desk directly. 

5. Whether SAS agents can use Agent Portal

Solution: SAS agents will also be provided with eBanking User Id and Password. SAS agents can logon to portal but no accounts will be linked to these agents. This DSA ID to be noted on the account opening form for getting the commission. 

6. Agent Portal Host Error

Solution: Agent Portal is down or Finacle server is down. Try after sometime. 

7. Agent Portal could not be logged on in newly migrated offices

Solution: Ensure whether the port access for accessing the agent portal is given by SIFY. 

8. eBanking User Id and Password is generated more than once for many agents 

Solution: eBanking user Id and Password will be generated for all the agents migrated to finacle including license expired agents / duplicate agent id. In order to avoid this ensure that the license expired agents and duplicate IDs are not linked with SB account number. 

9. No RD accounts are linked while logging in to portal 

Solution: 

a. During Go Live Migration - Transformation Layer, Agent Reconciliation excel sheet is shared with the Postmaster to ensure 100% migration. Finacle DSA ID, Agent Type and number of accounts columns are available. Postmaster to confirm the correct DSA ID and logon using that DSA ID. 

b. Suppose if a single agent is having both SAS and MPKBY. Two ebanking user Id and Password will be generated. Use the appropriate eBanking User Id. Suppose three more eBanking user Ids are generated for the same agent due to duplicate IDs in Sanchay post, logon with appropriate eBanking user ID. 

10. Some RD accounts are not linked / not visible in the Agent Portal 

Solution: Discontinued / Closed accounts will not be visible in Agent Portal 

Ensure that RD account was linked to correct DSA in Sanchay Post. If not, link the correct DSA ID by using CRDACM menu. 

11. How to prepare Bulk list with default fee 

Solution: 

Default fee is automatically fetched from Finacle Core and displayed in separate column “Default Fee” 

1. Suppose in one account there are 4 months default, only one month default will be shown in the portal by default. 
2. If the customer wants to pay more than one defaults, in the edit screen , click on radio button in the appropriate RD account . 
3. Enter the number of months to be paid and click on “Get Default and Rebate”. System will automatically fetch the default and rebate. 
4. Click on Save 
5. In the first part of the screen against the RD account, new default fee will be displayed and the ‘MODIFIED” column will become “YES” 
6. Once all the accounts are selected and edited, click on “Pay all modified instalments” to generate the eBanking bulk reference number.

12. How to prepare Bulk list with Rebate 

Solution: 

Rebate is automatically fetched from Finacle Core and displayed in separate column “Rebate” 

c. Rebate will be calculated if paid if 6 or more months instalments are paid. If the customer wants to pay more than one month instalment, in the edit screen , click on radio button in the appropriate RD account . 

d. Enter the number of months to be paid and click on “Get Default and Rebate”. System will automatically fetch the rebate. 

e. Click on Save 

f. In the first part of the screen against the RD account, Rebate will be displayed and the ‘MODIFIED” column will become “YES” 

g. Once all the accounts are selected and edited, click on “Pay all modified instalments” to generate the eBanking bulk reference number.

13. Whether the Default fee and Rebate to added in the cheque 

Solution: In the DOP/Non Dop cheque, Default fee should be added and Rebate to be deducted along with monthly instalments. Suppose in an account with Rs.200/- denomination, there is a default of one month. If the customer wants to get rebate, 6 months instalments has to be paid. Already one default is there. Hence the customer should pay 7 months instalments to get rebate. 

200 x 7 = Rs.1400, plus Default fee – Rs.2/- less rebate – Rs.12
Total cheque amount – 1400 + 2 – 12 = Rs.1390/- 

14. In case of cheques can the default fee accepted as cash and monthly instalments as cheque 

Solution: No. Partial cash and partial cheque not allowed. While posting system will check for the total amount (Monthly instalment Plus default less rebate) for that account. If there is a difference, an error “CHEQUE NOT CLEARED” will be thrown. 

15. Whether prefix 0(zeros) to entered during Bulk list generation and during outward cheque clearance 

Solution: Yes. Cheque number should be of six digits. Prefix 0s in the cheque should not be omitted neither during bulk list generation nor during outward clearing of cheques. 

16. Process of Posting Non DOP cheques 

Solution: 

• It is presumed that the MPKBY agent has prepared the bulk list NDC34245.using Non DOP option with all required details like BANK NAME, CHEQUE NUMBER (6 digits without omitting 0 if in prefix) 
• If the cheques are not handled through outward clearing, the following process should be handled. PLEASE NOTE: This process should not be followed if OUTWARD CLEARING PROCESS is followed 

Solution: 

1. User to invoke CXFER MENU in finacle. 
2. Debit SBI (Sundry) account( SOL id followed by 0007 as debit account eg 600002000007) 
3. Credit the following account 
4. RD Retail / Bulk – SOLID0017 (Outward Clearing account) 
5. For RD Retail / Bulk the cheque number SHOULD BE ENTERED in the Transaction Particular field (CXFER) without fail as described below 

Procedure 

i) Invoke CXFER , Dr Acct and Cr Account as above and 

ii) Enter the cheque number in the “Transaction Particulars” field by removing the word “BY TRANSFER” 

iii) Cheque number should be of 6 digits 

iv) “0”(ZERO) in the prefix of the cheque number should not be omitted (i.e. 002345) 

1. To ensure that the amount of Bulk list is credited, Invoke HACLINQ and enter the Outward Clearing Account Number SOLID followed by 17. 
2. Ensure that the Bulk list amount is credited along with the cheque details in the remarks column. 
3. Procedure for Posting RD Bulk list 

• Operator – Invoke menu HAGTXP – Modify – E Banking Reference Number – Click on Submit 
• RD Bulk list verification – Supervisor – Invoke menu HAGTXP – Verify - E Banking Reference Number – Click on Submit 

17. Agent cannot generate bulk list more than Rs.10,000/- if mode is payment is Cash 

Solution: An error will be thrown if we try to generate bulk list for more than Rs.10,000/- if the mode of payment is CASH. For DOP and Non DOP cheques there is not limit. 

18. How many accounts can a bulk list contain? 

Solution: A bulk list should contain maximum of 50 RD accounts or it should not exceed Rs.10,000/- if paid in cash whichever is earlier. 

19. Can a cheque paid for more than one account? 

Solution: Single Cheque can be paid for multiple accounts. Suppose if there are 8 RD accounts in the list and serial number 2, 4, 7 are paid by same cheque eg INDIAN BANK CHEQUE with cheque number 002345. 

Click on 2nd RD account, enter the BANK NAME in the field. Suppose you enter the bank name INDIAN BANK as IND BANK, enter the cheque number – 002345 , account no for RD instalment – Indian Bank Savings Bank account number of this cheque eg 643567 (This field will not be validated) Click on Save. 

Click on 4th RD account, enter the BANK NAME in the field. Enter the bank name as IND BANK only as entered in the 2nd account (Here you should not enter INDIAN BANK), enter the cheque number – 002345 , account no for RD instalment – Indian Bank Savings Bank account number of this cheque eg 643567 (This field will not be validated) Click on Save. 

Click on 7th RD account, enter the BANK NAME in the field. Enter the bank name as IND BANK only as entered in the 2nd account. (Here you should not enter INDIAN BANK), enter the cheque number – 002345 , account no for RD instalment – Indian Bank Savings Bank account number of this cheque eg 643567 (This field will not be validated) Click on Save. 

20. Agent ID gets blocked 

Solution: Agent ID gets locked when the password is entered wrongly for 10 times. 

21. Invalid User name and Password – even if correct user id and password is put. 

Solution: You will not be able to logon to Agent Portal whenever Data Centre day end has not happened. This is because incorrect Date synchronization between SOL Date and Data Centre date. 

22. At Nagpur City Ho 440002 there comes error while verifying lot.Lots are prepared by agent on 16/03/2014 in there prepared list default does not shown. Counter PA accept the lot on counter and send the lot for verification. But at the time of verification the it shows different types of error that does not exist, default fee is different etc. Due to which lot not verified. 

Solution: Suppose agent prepares bulk list (Cash Mode) on 8th wherein few RD accounts opened from 1st to 15th dates are available. No default fee will be generated during bulk list generation on 8th. Finacle will calculate Default fee when the Agent presents the same bulk list at PO counter after 15th . When the operator tries the post the Bulk list, only those accounts without default fee will get posted and accounts with default fee will be rejected. Remarks “ERROR - DEFAULT FEE/REBATE CALCULATION INCORRECT” will be thrown. New bulk list need to be prepared for those rejected accounts .