Clarification for refund of default fee in CBS Office

• When the Finacle or Agent portal is down on 15th or last working day of a month the system will calculate default fee for late submission.
• The concerned CBS post office should calculate the default fee charged by the system and concerned Postmaster should write error book regarding the non functioning of Finacle CBS duly attested copy should be forwarded to Divisional head.
• The error entry should be sent along with print out of the mail sent to CPC reporting the non functioning of Finacle to Divisional Head. 
• The concerned Divisional Head will refund the default fee to the MPKBY agents only after clarification of the facts about the non functioning of Finacle.
• This has been approved by DDG(FS).
• For directorate copy kindly find the below attachment.

Summary of Order

It is informed that there are chances that on 15th or last working day of a month, finacle / agent portal is down due to which some agents may not be able to deposit their lists in time and default fee is imposed on late submission. This matter is taken up with infosys to provide solution for handling such issues.

Till proper solution is found, the concerned CBS Post office should calculate the default fee charged by the system and write error book entry regarding non functioning of finacle. CBS Post Office should send copy of error book extract duly attested by PM /SPM alongwith copy of email sent to CPC reporting non-functionality of finacle to Division head, Who will issues refund order after confirmation of facts.