CIF(Customer Information File) Overview in DOP Finacle

CIF - Customer Information File

• Whenever a customer walks into PO for any transaction, inquire the customer whether they are already having any account at PO. If so, collect the details. 
•  Invoke CDEDUP menu, enter the name of the customer.
• FINACLE will list out all the CIFs of this customer.
• Then modify this CIF by using CMRC menu ( to enter the correct gender, address, date of birth, PAN number, etc)
• Invoke menu CNAC, enter the old account number to get the new account number 
• Invoke HCCA to merge all the accounts to this modified CIF
• Invoke HCRV to identify all accounts under this CIF

Creation of CIF:

Sl. No	MENU NAME	WORK DESCRIPTION	REMARKS
1	CCRC	To create CIF for the customer by the Counter PA	Ø  Enter all the mandatory details and submit. Ø  Note down the CIF id
2	CCRC	Verification of  CIF by the Supervisor	Ø  Enter the CIF no. or search the CIF no. from the searcher, to be verified. Ø  Submit

Modification of CIF:

Sl. No	MENU NAME	WORK DESCRIPTION	REMARKS
1	CMRC	To modify CIF by the Counter PA	Ø  Enter CIF no. to be modified. Ø  Enter the modifications and submit.
2	CMRC	Verification of  CIF by the Supervisor	Ø  Enter the CIF no. or search the CIF no. from the searcher, to be verified. Ø  Submit

Suspension of CIF ( in case of death of the customer or for any other valid reason):

Sl. No	MENU NAME	WORK DESCRIPTION	REMARKS
1	CMRC	To suspend CIF by PA (in case of death of the customer/ receipt of Court orders, etc.)	Ø  Enter CIF no. to be suspended. Ø  Enter the status of the customer as Deceased Ø  Enter the date of death and submit.
2	CMRC	Verification of  suspension of CIF by the Supervisor	Ø  Enter the CIF no. or search the CIF no. from the searcher, to be verified. Ø  Submit

Merger of CIF:

Sl. No	MENU NAME	WORK DESCRIPTION	REMARKS
1	HCCA	If a single customer has multiple CIFs, they can be merged.  In case of death of a joint holder, his CIF can be detached.  In case of conversion of Joint accounts into single, the main holder’s CIF can be detached.	Enter account number .  Old CIF will be displayed.  Enter the CIF id that has to be attached.  Select Account Name modification as Yes, so that the account holder name will be changed in case of joint accounts.  Submit.
2	HCCA	Verification of suspension of CIF by the Supervisor	Enter the CIF no. or search the CIF no. from the searcher, to be verified.  Submit