R Net Communication issues and Solution for COD Articles

Problem with Receiving COD Articles

Some of the COD article Not Received due to the following reasons,

1. Booking offices was booked COD articles with correct delivery pincode, it may automatically received from Central Server. If booked with wrong delivery pincode but correct office address may not received automatically. In this case,

Give Request resend from Postman Supervisor.at that time message should be

Kindly Execute R Net Communication.

Issues 1 : Problem with request resend

Some time we may face the issues like request resend 

Kindly Download and execute below solution at once

Visit for Solution

Issues 2 : Requested even COD article not received if Message available

Request has been given but article not yet received due to 

Case (i) Returns taken by Some other Office

If article returns taken by some other office, COD article message will not transmit from Central server. In this case you can deal the COD article manually with getting proper permission from DO/RO.

Case (ii) R Net Communication Issues

Messages are available in CEPT server but yet to be received. Even requested and executed R Net Communication so many time article not yet received.

This case can be taken up with CEPT(HDMS) with following attachments. Backup of

1. R Net Communication folder.
2. eCounter database.
3. Postman database.

Issue 3: R Net Communication not executing problem - Not Responding.

R Net Communication execution problem due to Slow / no internet connectivity. it will not execute in NSP2 connectivity. All SPMs are instructed to check NSP1 connectivity on regular basis / at least having issues with R Net Communication issues.

If NSP1 not working immediately made complaint with Sify Network and rectify it.

Temporary Solution for this issues is Run communication through data card if you have.