Reasons for non receipt of Electronic data for COD articles

Issues 1

Non upgradation of ParcelNet software.

Solution

The ParcelNet update is kept available for downloading by all the Post offices in ftp site of CEPT at location ftp://ptcinfo.org/Meghdoot7/Updates/. All the Post Offices have to download and upgrade their software to the ParcelNet Update.

Issues 2

If any errors are being displayed while doing upgradation, the log folder has to be sent to CEPT for analysis and suitable solution.  

Solution

If any errors are being displayed while doing upgradation, the log folder has to be sent to CEPT for analysis and suitable solution.  

Issues 3

The Delivery Post Offices are changing their office type in Point of Sale module

Solution

The Office type of all Delivery Post Offices shoule be selected as "Post Office" in Point of Sale module. This option is available for  Point of Sale Supervisor in Environment option).

Issues 4

eCounter Dababase was not upgraded properly

Solution

An eCounter database script containing all the earlier scripts is attached herewith. Please cause to run the same in all the Post Offices. 

Issues 5

Booking information is not available in the Central Server, even though the articles are booked through the system. This can be due to errors in creation of messages/transmission of messages.

Solution

The Booking offices have to check the ParcelNet Website on daily basis and ensure that the articles booked by them on previous day are reflecting in the Booking MIS report.  If any deviation is there, they need to take up the issue with CEPT, so that CEPT can provide solution for transmission of data.

Issues 6

The article is already selected as “Returned To Sender”

Solution

If any office already selects the remark “Returned To Sender”.  Then electronic data will not be transmitted for delivery of the article.   However, the office serving the Bulk Customer can request for electronic data in r/o such articles.  In such scenario, the electronic data will be sent with COD Amount as 0.